Arbetsbeskrivning

The Operations Manager in Riga, Latvia, is responsible for overseeing daily operations, ensuring efficiency, and maintaining high standards of service. Key responsibilities include managing staff, optimising processes, and implementing strategies for operational excellence. The role requires strong leadership, analytical skills, and experience in operations management. We are currently seeking candidates who are fluent in Swedish or dutch.

Role Overview:

We are seeking an experienced and dynamic professional for the position of Manager for our customer service Process based in Riga. The ideal candidate should have a minimum of 12 years of relevant experience in BPS Voice/Non Voice processes. This role requires strong leadership and team management skills, along with a solid understanding of voice/non voice processes in the customer service domain

Key Responsibilities

• Lead and manage a team within the Voice/Non Voice, ensuring operational excellence and adherence to quality standards.
• Oversee day-to-day operations, client relationship management, issue resolution, and process optimization.
• Utilise extensive experience in Financial Technology BPS Voice/Non voice processes to enhance team performance.
• Collaborate with cross-functional teams to drive process improvements and meet client
• expectations.
• Ensure effective communication within the team and foster a collaborative work
• environment.
• Prepare and present for weekly/monthly reviews with internal and external stakeholders

Qualifications and Skills

• Minimum 12 years of relevant experience in BPS customer processes.
• Graduation or equivalent degree.
• Multi Geo experience preferred
• Strong team management and excellent communication skills.
• Comfortable working in Noida.
• Strong stakeholder management skills
• Understanding of cryptocurrency is preferred.
• Comfortable working in rotational 24/7 shifts and offs
• Preferred BFSI customer service experience
• Pref PNL exposure

What we offer

• Relocation package and full support in the relocation process
• Working in an international environment
• Career opportunities
• Working in a place where new ideas and process improvement are always appreciated
• Benefits – health insurance, team-building activities, taxi services, free gym, etc.
• Engage in additional sports and social responsibility activities
• Flexible work schedule
• Salary above the average level in Latvia
• Professional training and excellent experience in customer care

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If you believe this role is the right fit for you, we encourage you to apply. We look forward to scheduling an interview with you soon.