Arbetsbeskrivning

Customer First is a leading company in contact center software, on a mission to revolutionize customer interactions with the power of AI. Customer First was founded in 2015 and has since then been using AI to create a hypermodern platform, and now they are in an exciting growth phase, challenging the current state of customer experiences. To be a part of Customer First means you will be a part of this growth and your idea could start a revolution.

The team at Customer First is looking heavily into new exciting technologies, to optimize processes, enhance customer engagement, and deliver exceptional service. Building smooth and more unified customer journeys is key and this is exactly what customers have been waiting for. They are a very skilled team that works closely with their customers to optimize their platform.

Do you want to be a part of a revolutionizing journey with the customer experience in the center? Then join Customer First and be part of building something new!

As a QA professional in this role, you’ll be central to ensuring top-notch quality for our cutting-edge contact center platform, impacting thousands of customer interactions daily.

Key Responsibilities:

• Develop and execute quality assurance strategies tailored for Customer First’s platform.
• Collaborate closely with cross-functional teams, including software development, product management, and customer support, to set quality targets aligned with business goals.
• Establish and maintain QA processes, methodologies, and tools to support efficient testing throughout the platform’s development lifecycle.
• Review functional and technical requirements, design specifications, and user stories to identify potential issues and risks.
• Create and execute test plans, cases, and scripts to validate functionality, performance, and usability.
• Conduct both manual and automated tests, utilizing the appropriate tools and frameworks to ensure accuracy and reliability.
• Monitor and analyze test results, identify patterns and areas for improvement, and provide actionable feedback to the development team.
• Collaborate with stakeholders to investigate and resolve customer-reported issues, ensuring timely and satisfactory resolutions.
• Stay current with industry practices, emerging trends, and advancements in quality assurance methodologies and technologies, proactively integrating these into Customer First’s QA processes.

Qualifications:

• Bachelor’s degree in computer science, software engineering, or a related field; a Master’s degree is a plus.
• Proven experience in QA roles, ideally within application testing.
• Strong understanding of QA methodologies, tools, and best practices, with a focus on application testing.
• Deep expertise in test types and frameworks, including Cypress for end-to-end testing, unit tests, integration tests, and performance testing.
• Proficiency in test planning, design, execution, and defect management.
• Experience with both manual and automated testing tools and frameworks.
• Excellent problem-solving skills and keen attention to detail.
• Strong communication and interpersonal skills, with the ability to collaborate effectively in a cross-functional environment.
• Familiarity with Agile development practices.
• Proficiency in Swedish and English, both spoken and written.