You will be part of Network Control (part of Enterprise Software) that provides leading network management and control systems for planned and unplanned outage management, generation, transmission and distribution management systems, SCADA and process control solutions, and commercial energy portfolio management tools for planning, forecasting and running your day-to-day operations. Offerings comprise a broad range of solutions to address the most critical needs of utility and power companies. 

We are looking for a support engineer with a broad profile that can manage several of the support tasks that is received from customers. The work consists of providing first line support to Hitachi Energy customers using Network Manager. Network Manager is the Hitachi Energy SCADA/EMS/GMS system.

You will be part of a skilled and engaged team responsible for supporting the Network Manager customers when the systems are in production. Work is carried out in Västerås, Sweden, with remote connections to the customers.

Enjoy working in a global team that works together and support each other with the goal of supporting the Network Manager customers. When working in a first line support team no day is the same as the last one.

Your responsibilities

• Solve customer tickets/support cases with support and bug fixes to customers
• Use your personal expertise to support team members in their case work
• Provide service packs with corrections to customers
• Report product defects
• Cooperate with customer to solve their problems
• Live Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Your background

• Master or bachelor’s degree in software engineering, computer engineering, power engineering or equivalent acquired experience
• Experience of working with ABB/Hitachi Energy Network Manager SCADA system is a strong advantage
• Fluency in English, both written and oral
• Knowledge of RTU protocols like IEC 60870-5-101 and IEC 60870-5-104 is a merit
• Knowledge of hardware (Linux/Windows servers) and network equipment is an advantage
• A service minded attitude with a creative mindset, combined with ability to seek information, knowledge of how to solve technical problems
• Comfortable in working with many small tasks in parallel (support ticket work)
• Enjoy being part of a team but also being able to work alone with finding solutions to problems

What we offer

• Collective agreement
• Flexible working time
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy both within Sweden and globally
• Mentor to support you throughout onboard phase
• Various trainings and education supporting employee development​
• Diversified company with over 70+ nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks
• More benefits could be connected to this specific role

More about us

We are interested to learn more about you and what you can contribute with so don’t hesitate to apply even though you don’t meet all requirements. A team with great cooperation and with diverse backgrounds is waiting for you to join!

Welcome to apply by July 4th, 2024!

More information: Recruiting Manager Lena Östman, +46 107-38 65 25, [email protected], will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Adnan Glibo, +46 107-38 63 78; Unionen: Karin Ulvemark, +46 107-38 65 85, Ledarna: Frank Hollstedt, +46 10 7387048. All other questions can be directed to Talent Acquisition Partner Carina Riström, [email protected]