Are you passionate about technology and thrive in a dynamic, collaborative environment? Hoist Finance is seeking a talented Deskside Support Technician to join their innovative team at the forefront of the financial industry. This is your opportunity to make a significant impact, supporting Hoist Finance mission to reshape the landscape of debt management. Does this sound interesting? Take the chance and apply today! OM TJÄNSTEN Hoist Finance invests in non-performing loans from European banks and financial institutions. After acquiring a portfolio of loans, Hoist Finance set up sustainable repayment plans with people and companies, preferably in amicable agreements. Solid experience, knowledge of the regulatory environment, and local presence in many European markets enable Hoist Finance to offer extensive support with debt restructuring solutions. Hoist Finance prides themselves on providing exceptional IT services and support to ensure the seamless operation of their business applications and networks. We are currently seeking a highly motivated and skilled IT Deskside Support Technician to join their team. The Deskside Support Technician manages and supports IT assets and users from the Stockholm office and remotely across the Hoist Group. You will provide technical support, troubleshooting issues, and ensuring that the company's technology systems run smoothly. You will collaborate with a talented team of IT professionals across their Pan-European department. Hoist Finance Deskside Support Technician vacancy is based in their Stockholm office and reports to the IT Service Delivery Manager in Manchester. You are offered - Modern facilities in central Stockholm - Supportive and social colleagues - both at the office and international - Personal development plans with great mentorship and management support - Employer benefits such as an extended vacation, a great pension plan, and health contribution ARBETSUPPGIFTER Work tasks * Provide first-level technical support to end-users via phone, email, or in-person, ensuring timely resolution of IT-related issues and inquiries * Diagnose and troubleshoot hardware and software problems, including desktops, laptops, printers, and mobile devices * Onboard and offboard employees * Install, configure, and maintain computer systems, applications, and software updates * Collaborate with colleagues and vendors to resolve complex technical issues and escalate problems as needed * Document all support activities, solutions, and procedures in a clear and concise manner * Assist in the implementation of IT policies and procedures to ensure data security and compliance * Proactively monitoring all technical devices in the office to ensure any issues are reported, and when required provide hands-on support to troubleshoot and resolve issues; meeting room screens, booking screens, printers, network devices etc. VI SÖKER DIG SOM - English proficiency (speaking, reading and writing) - At least one year's experience in an IT role with demonstratable experience in end-user support - Up-to-date knowledge of computer programs and hardware - Experience using a ITSM tool such as ServiceNow (desirable) It is meritorious if you are - Fluent in Swedish, in both writing and speaking since the language is used in daily work Your personal skills are: To succeed in the role, we believe that you are analytical and have good problem-solving skills. On top of that, we believe that you are service minded, a great collaborator, and have advanced interpersonal skills. You also have excellent organizational and time management skills. Our recruitment process This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work. Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.