Are you looking for a job where you would work with famous sports brands like Nike, Adidas, Puma, Vans, Reebok, New Balance or Timberland? With more than 2500 stores across the world, Foot Locker is the leading global athletic footwear and apparel retailer. Your responsibilities and impact as a Customer Service Agent will be: Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media Answering questions and providing troubleshooting regarding the products, orders, payment methods or shipping, while always remaining calm and polite Transforming online credit simulations into completed files Handling calls for prospects and clients Being in contact with other departments and redirecting related cases and issues to responsible departments Skills, qualifications and interests you need to succeed in this role: A native level of French and a good level of English Enthusiasm about fashion and trends Living in or willing to relocate to Lisbon for an international career and life experience Having a valid Portuguese work permit (required). What’s in it for you? Type of contract: yearly Working hours: 40h/week (8h/day) from Monday to Sunday, 8 am to 8 pm Salary conditions* – 2 options: Including free accommodation (shared flat, all bills included): 1040€ gross/month Excluding accommodation: 1290€ gross/month For international candidates: Reimbursement of your initial flight expenses Airport pick up Yearly two-way flight ticket back to your home country (within the EU) Help in paperwork, opening bank account, etc. upon your arrival Free Portuguese lessons, cooking classes, sports activities and social events organized by the company Real career opportunities in different career paths Your Future Company: Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Required language: French