Join our team of passionate, customer-centric individuals i Barcelona, who have a proven track record of reactivating and retaining customers in Denmark and Norway.

Drive customer reactivation and retention through marketing, promoting and reactivating subscription services and explaining product offerings through outbound customer care interactions. The role requires a high level of customer care to negotiate reactivation and re-engagement of services, collect customer feedback, analyse data, cross-sell activities and generally support a customer retention strategy.

Requirements

• Based in Barcelona, Spain or willing to relocate
• Fluent in Danish or Norwegian (oral and written), with a good command of English
• Strong customer orientation (previous retention/customer service experience is an advantage)
• Self-motivated to write your own cheque - excellent earning potential against target
• Office based
• Strong PC skills

Job description

• Excellent product knowledge to support retention strategy
• Negotiate with customers for reactivation and re-engagement to retain business
• Gathering customer feedback, insights and satisfaction
• Building positive customer relationships to build trust in products and services
• Effectively managing available leads to maximise success rates with agreed KPIs
• Adhering to quality and compliance requirements

Skills and competences

• Dynamic and energetic
• Exceptional customer relationship building skills
• Persuasive skills to support sales retention
• Good communication skills
• Goal and result orientated
• Proactive and professional
• Strong communicator

Starting date: June 10th