Moving from Sweden to Greece means diving into an exciting adventure abroad, where you can make friends, explore, and gain valuable work experience while enjoying everything Athens has to offer. And with our relocation package, settling into your new Greek home is a simpler process. If this sounds exiting please read the job description and apply.

About the position:

We are seeking Customer Support Specialists to deliver top-notch customer service and solutions to our customers. As we continue to expand our customer base, we aim to onboard exceptional team members who can enhance customer loyalty and reduce churn rates.

Your role entails promptly addressing and resolving customer inquiries using troubleshooting protocols across various communication channels (phone, email, chat). Building and maintaining strong customer relationships by addressing their queries with efficiency and professionalism is key.

Responsibilities:

• Provide consistent, timely, and accurate customer support with exceptional service
• Offer high-quality support by furnishing precise information using appropriate methods and tools
• Handle a high volume of calls, emails, and multitasking efficiently
• Collaborate internally across functions to represent the customer's voice to all relevant stakeholders and channel partners
• Cultivate partnerships and manage relationships to investigate and resolve customer issues
• Identify and evaluate customer needs to ensure satisfaction

Requirements:

• Native proficiency in Danish/Norwegian/Swedish
• Proficiency in English at C1/C2 level
• Excellent communication and presentation skills
• Experience in managing customer expectations and diffusing tense situations is advantageous
• Strong follow-up skills to ensure customer success and positive outcomes
• Ability to work effectively in a team setting
• Willingness to relocate to Athens with an EU Passport

Benefits:

• Competitive starting salary
• 14 salaries per year
• Comprehensive relocation package (including 2 weeks of paid accommodation, flight tickets to Athens, and document assistance)
• Additional monthly performance bonus
• Health package and various benefits/discounts
• Opportunities for career growth within the company
• Full training provided by certified instructors
• Professional development opportunities and exposure to a multicultural environment