Who are we? Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future. Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent. We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future. The Mission The Commercial Digital Incident Manager is part of the Commercial Digital Market Support Team. The purpose of the CD Incident Manager is to support our online products, where we constantly are growing into more markets globally and improving the online sales on existing markets. In this role you will: · Troubleshoot and solve incidents in relation to our global business. · Support our customer care Agents with knowledge. · Take responsibility in the handover from projects and engineering teams to establish their support. · Have a support lead role for service/component development teams including operational stability and continuous improvements. · Monitor the incidents related to online experience and manage workload in their respective queues. · Support during major incidents working closely with engineering teams and Major incident manager. As a person you are: · Customer oriented and have a passion for stakeholder management. · Able to communicate and are highly responsive. · A team player. · Self-motivated, flexible and innovative. · Eager to troubleshoot and want understand issues in a complex and changing environment Your skills are: · Bachelor’s Degree in Computer Science/Engineering or equivalent relevant experience · ServiceNow and experience with monitoring tools is an advantage. · Familiar with troubleshooting and understanding of end to end · Fluent in English