We are Sinch. Join us and be a part of a global leader in Communication Platforms as a Service (CPaaS) and mobile customer engagement. With presence in more than 60 countries, we enable businesses to reach everyone in the world, through mobile messaging, email, voice, and video.

Are you a driven and experienced CRM Specialist looking to take your career to the next level? We are excited to welcome a motivated professional to our growing CRM team. With us, you will play a pivotal role in shaping our CRM capabilities and the ongoing management of our Salesforce system.

Join our tight-knit team of experts and contribute significantly to the development and realization of our overarching CRM strategy.

The essence of the role

You will be a bridge between business and our CRM team and will be instrumental in the various phases of our CRM initiatives. This includes pre-studies, implementation projects, and continuous maintenance. Your primary focus will be aligning our CRM efforts with the needs of our business, striving to improve benefits and enhance the user experience.

With your focus set on processes and requirements, you will develop epics, features and user stories, give input on business objects modelling and flow descriptions, describing the needs to Solution Architects and/or Developers who implement the changes in the systems.

Our major CRM platform is Salesforce which is used across most CRM process areas.

As our new CRM Analyst, you will:

• Structure and lead CRM initiatives, ensuring timely delivery.
• Understand overall organizational goals and translate them into actionable CRM outcomes.
• Conduct workshops with key stakeholders across the organization.
• Document, analyze, and validate business requirements, bridging the gap between business needs and technical implementation.
• Provide high-level solution guidance for business and collaborate closely with Solution Architects and Developers.
• Build user interface wireframes.
• Offer insights and requirements to the Development team.
• Assist in refining and prioritizing the backlog.
• Create and present solution demos and train the trainers.
• Define and build CRM reports and dashboards.

This role is based in Stockholm and offers a hybrid work model reporting to the Head of CRM.

Who are you?

Ideally, you possess a solid understanding of Salesforce CRM concepts and functionality, coupled with a genuine interest in staying up to date on changing business processes and policies. Your proactive approach to proposing technological solutions that correspond with business requirements distinguishes you. With exceptional communication and presentation skills, you can articulate complex ideas with clarity. Whether you work independently or as part of a collaborative team member, your versatility and efficiency contribute to the achievement of group goals.

To contribute to this role, we believe you have:

• Over 3 years of hands-on experience with Salesforce CRM encompassing administration and/or configuration/development.
• Experience in working as a business analyst in an agile framework.
• Proficiency in managing stakeholder expectations.
• Strong IT/business mediation abilities.
• The capability to ensure timely deliverables with a keen eye on financial implications.
• A track record of challenging and enhancing existing processes.
• Exhibits project management skills to define, plan and execute deliveries.

Are you ready? Join us on our journey!

We will review applications continuously and may un-post the ad sooner rather than later depending on the inflow of candidates, so please submit your resume as soon as possible in English.

At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we can only consider applicants who hold Swedish or EU/EEA citizenship or have a valid work permit for Sweden.