Are you passionate about providing exceptional customer service? Join our vibrant team at Simployer as a Customer Care Agent (CCA), where you'll have the opportunity to work both remotely and from our office in Stockholm. As a CCA, you'll be at the forefront of our commitment to delivering outstanding customer experiences. Key Responsibilities: - Engage with customers via phone, email, and chat, delivering timely and professional assistance. - Offer comprehensive support, including troubleshooting technical issues and providing product insights. - Handle customer inquiries related to invoices and subscriptions with efficiency and accuracy. - Maintain meticulous records of customer interactions using our CRM system. - Collaborate closely with internal teams to address customer needs and resolve issues effectively. - Proactively identify areas for process improvement and contribute ideas to enhance our service delivery. - Strive to exceed customer satisfaction targets and uphold service level agreements. Simployer consultants forge strong client relationships, aiding them in overcoming challenges big and small. We seek individuals who relish in finding solutions and aiding customers in harnessing the full potential of our products. Our consultants are both service-minded and goal-oriented, and we are committed to fostering their personal growth and empowerment within the company. Our diverse company culture unites colleagues from various backgrounds and locations, creating a collaborative environment. Your teammates are based in both Norway and Sweden, and we operate in a hybrid manner – combining remote and office work. Message from the hiring manager: Hello! I'm Tobias Carneteg, your future manager. Working with our customers necessitates a pragmatic, solution-oriented approach centered around customer satisfaction. Individual responsibility is our foundation for maintaining high engagement levels at work. The Simployer culture is a source of pride, and joining us means becoming an integral part of it. - Previous experience in a customer facing role - Fluent in Swedish and English, with excellent written and verbal communication skills. - Strong problem-solving abilities and a proactive mindset when tackling challenges. - Display empathy and patience in addressing customer concerns and inquiries. - Proficient in using CRM software and other relevant tools to manage customer interactions. - Exceptional organizational skills, with the ability to multitask and prioritize effectively. We're seeking an individual who is naturally curious and thirsty for knowledge, continuously seeking opportunities to learn and grow in your role. Your ability to build meaningful connections with customers, partners, and colleagues, will foster collaboration and drive collective success. What we offer: At Simployer, our employees are our greatest asset. Our inclusive culture is founded on trust, respect, autonomy, and a shared purpose. We value work-life balance and provide avenues for professional and personal growth. Your contributions will be acknowledged and valued. If this resonates with you, we'd love to learn about your strengths, aspirations, and what brings you joy at work. Interested? Submit your application in English. Selection is ongoing. For further details, contact Tobias Carneteg, Customer Care Manager, at +46 730 28 00 26. Simployer is a “people first” company. We offer a unique combination of high-value and people-centric products, services and expertise. Our simplifying solutions are the preferred choice of more than 15,000 customers and 1,2 million users in Northern Europe. For almost four decades, we have helped our customers unleash the full potential in people, the core asset of any company. Managers who want to lead better – by inspiring, engaging and developing their employees – choose our solutions. We are on an exciting journey where we will continue to grow our company into new markets in Northern Europe. In Simployer we have a culture where it is possible to grow, and to have a direct impact on the business through empowerment and flat structure. You will work with colleagues who are passionate about their work and we can promise you that we have a lot of fun at work. To succeed in the market, reach our growth goals and continue to fulfil our vision, we need top talent who shares our conviction that people make businesses grow. Are you our next Simployee?