Ludvika: Arbetsledare / Housekeeping Mng (Husfru): Responsible 15 people
Housekeeping Manager for our cleaning department in a 130 room hotel based in Ludvika as responsible for 15 employees
(Available as 100% or 75% position)
Start date: 2022-09-01
A memorable experience for our colleagues and guests is the essence of being a Leader with The Ellen Group.
As a Housekeeping Manager your leadership will show the housekeeping team that you will go above and beyond in your care for each member of the team and your attention to detail will show that you are committed to providing second to none guest experiences.
Your leadership skills will create a high level of employee engagement, and the energy and enthusiasm you display will create “happiness” and a great place to work.
Come and join us...
At The Ellen Group we are united in our values. No matter where we work we demonstrate a true sense of pride in our work, we operate collaboratively as one team.
Diverse, ambitious and welcoming, we have a vision to create unique and genuine happiness for employees, guests and customers.
We are seeking an experienced and enthusiastic, highly motivated leader to ensure the highest standards and meticulous attention to detail is achieved in our cleaning and maintenance of rooms, and public areas.
The Housekeeping team in our opinion is a vital, dynamic and an incredibly hard-working team, with a common goal to ensure we aim to exceed customer expectations at all times. Driving high cleaning standards and working efficiently together as part of One Team.
Here's a bit more detail on what we see you doing in this role:
- Leading and inspiring the housekeeping team from the front and by example; creating an environment that lets them be themselves and bring their best selves to work, encouraging personal and professional development and progression
- Ensuring all employees have the tools and resource to carry out their roles effectively and safely
- Strive to improve service performance and standards, ensuring employees understand expectations and parameters
- Empowering employees to exceed customer expectations
- Responding to guest complaints
- Understanding the impact of the department’s operations on the overall guest experience and manage to achieve or exceed budgeted goals
The kind of person we're looking for:
- A hands-on manager, with a heart of gold, resilient and naturally well organised
- An eagle-eye for detail, you can spot a slip in standards from a mile away
- Passion for getting the job done and getting it done right
- You genuinely enjoy the world of hotel operations, and you have a proven track record of delivering high standards and managing change
- A natural people person who people like working with. You make those around feel good about the role they play and are comfortable coming to you with questions. You bring others with you.
- You're great at motivating others to continually deliver such high standards of service, and having honest conversations with people when their performance slips
- You're all about having a positive impact on the people you interact with, leaving them with a memorable experience
- You want to be part of a team that works hard, supports each other, and has fun and happiness along the way!
- Swedish and English spoken and written - at professional level is mandatory
What’s in it for you ...
- Become part of a sincerely caring organisation with a clear vision to deliver happiness
- Good terms of employment
- We ensure your personal development
- Your manager will motivate you and give you support, attention and feedback
- Opportunity to maintain and develop your talent
- A feeling of happiness due to our teamwork and caring for each other
Why The Ellen Group ...
Happy employees, serving happy customer...
We build a culture of care, focusing on our employees being happy and engaged, so they can focus on our customers’ needs
...who receive correct quality...
Continuously finding efficient ways to deliver to the quality agreed with the hotel
We standardize our processes and train our employees to be able to deliver the same level of service consistently, without variation
...and always with a smile!
That is the Ellen way! Because what matters is happiness!
We look forward to hearing from you!
Please send your application and CV via e-mail; [email protected] We appreciate a motivated application where you clarify how you can contribute to TEG continued employee and customer happiness and development. Applications will be processed, and interviews held on an ongoing basis.
If you have questions regarding the position, please contact us on [email protected]