Arbetsbeskrivning

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Job Overview

Role Summary

An experienced Technical Application Specialist is needed to support a stable, secure, and user-friendly learning platform within a cross-functional LMS team. The assignment focuses on the technical management and continuous improvement of the platform, ensuring high availability, data quality, effective incident resolution, and reliable integrations.

The role involves working closely with suppliers, internal IT functions, and business stakeholders to maintain a business-critical digital platform and ensure that it meets relevant information security and data-protection requirements.

Key Responsibilities

• Manage and resolve incidents related to the learning platform, including second-line technical support activities.
• Monitor platform performance, investigate technical issues, and troubleshoot application, integration, and data-flow problems.
• Analyse incident patterns, identify root causes, and drive preventive improvements to reduce recurring issues.
• Perform technical testing, configuration, and quality-assurance activities for platform changes and releases.
• Support the maintenance and administration of platform integrations, APIs, and data flows.
• Collaborate with vendors, internal IT teams, and business-oriented stakeholders to coordinate technical activities and resolve issues.
• Contribute to platform stability, data quality, information security, and lifecycle management.

Technical Stack & Requirements

• Incident management and technical support, preferably in a second-line support environment.
• Working knowledge of ITIL and ITIL-based service-management processes.
• Experience with ServiceNow or a comparable ticketing and case-management platform.
• Experience troubleshooting integrations, APIs, and data flows.
• Knowledge of identity and access management solutions, such as Active Directory and Microsoft Entra ID.
• Experience with Jira, testing, configuration, and application or platform administration.
• Experience supporting LMS, SaaS, or other business-critical applications is advantageous.

Qualifications & Experience

The ideal candidate has experience in incident management, technical support, and technical application or platform management. Strong technical understanding of digital platforms, structured troubleshooting, root-cause analysis, and continuous improvement is required. Experience in risk management, information security, or lifecycle management is beneficial. The candidate should be comfortable collaborating with both technical teams and business stakeholders.

Work Location

Based in Västerås or Solna, Sweden. Travel between the two office locations may be required.