Arbetsbeskrivning

Do you want to work closely with customers and help them successfully implement and use business-critical software solutions within logistics and transportation?

At IMI, we deliver SaaS-based solutions that help organizations manage warehouse operations, transportation flows, delivery visibility, and customer delivery experiences. Our solutions support customers in their daily operations and play an important role in ensuring efficient and reliable logistics processes.

We are looking for an Application Consultant to join our team. This role combines customer onboarding, solution configuration, support, and coordination of technical deliveries. You will work closely with customers throughout their journey, from implementation and training to ongoing support and continuous improvements.

About the Role

As an Application Consultant, you will become an important part of a cross-functional team responsible for onboarding new customers and supporting our existing customer base. You will work with customer implementations, system configuration, support cases, training, troubleshooting, and change requests.

The role involves close collaboration with customers, software engineers, architects, business consultants, and project managers. You will play a key role in ensuring successful deliveries while contributing to high customer satisfaction and strong customer relationships.

Key Responsibilities:

• Onboard new customers and ensure successful implementations
• Configure customer environments and support customers during go-live activities
• Troubleshoot system functionality, workflows, and integrations
• Support and train users in system functionality and business processes
• Manage onboarding requests and change requests from requirement through delivery
• Perform data updates and configuration changes within customer environments
• Act as the link between customer needs and development teams
• Gather and communicate requirements to ensure the right solutions are delivered
• Drive customer cases and requests through to completion
• Build strong customer relationships and contribute to customer satisfaction
• Identify opportunities to improve processes, services, and ways of working

Your Profile

We believe you enjoy working closely with customers and combining technical understanding with a strong service mindset. You take ownership, are comfortable managing multiple activities simultaneously, and enjoy collaborating with colleagues from different disciplines.

You are curious, proactive, solution-oriented and are confident in driving issues forward, finding the right stakeholders, and ensuring that customer requests are resolved in a professional manner.

You also understand the importance of balancing customer expectations, technical quality, long-term sustainability, and business value.

We Believe You Have:

• A post-secondary education in IT, Logistics, or a related field, alternatively equivalent professional experience
• At least three years of professional experience in several of the following areas:

· Software delivery and customer-facing solutions

· Application configuration and administration

· Customer onboarding and implementation projects

· Support, service delivery, or application management

· Customer requirements gathering and stakeholder communication

• Strong communication skills in both Swedish and English

Preferred Qualifications:

• Experience with supply chain, logistics, transportation management, or warehouse management solutions
• Background in a software product or SaaS company
• Familiarity with SQL
• Familiarity with integrations and tools such as Postman
• Experience working with Azure DevOps

The position is primarily based in Linköping and offers a hybrid working model.

Why IMI?

IMI Supply Chain Solutions is a leading software provider specializing in sustainable logistics and order management. Our solutions are at the core of critical industries such as grocery retail and pharmaceutical supply chains. We are in an exciting phase of growth, offering you the opportunity to influence both our products and the way we work with product development going forward.

We are proud to be Great Place To Work certified and offer a workplace with a strong sense of team spirit, a high degree of autonomy, and excellent opportunities for professional development. In addition, we provide a generous benefits package, including extra vacation days, a wellness allowance, and occupational pension contributions.

Application

Is this the right role for you? We warmly welcome your application. Applications are reviewed on an ongoing basis. If you have any questions about the position, please contact our HR Business Partner, Ebba Olofsson, at [email protected].