Arbetsbeskrivning

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are looking for an experienced IT Service & Operations Specialist

What You Will Work On

• Implement, develop and manage IT services and technical solutions
• Work with system operations, support and system development
• Gather requirements and translate business needs into technical solutions
• Provide 1st, 2nd and 3rd line support
• Troubleshoot and handle IT incidents
• Manage patching, monitoring and ongoing system maintenance
• Provide remote and onsite technical support
• Document incidents and activities in ticketing/service management systems
• Contribute to cost estimation and continuous improvement
• Support quality, compliance and IT security activities
• Coordinate internal and external stakeholders
• Work in an international environment with business, HR, legal and quality functions
• Act as a contact person for the business within the assigned area

What You Bring

• Minimum 5 years of relevant IT experience
• Academic degree or equivalent professional experience
• Good knowledge of:
• IT technology
• Data protection
• IT security
• Requirements management
• Basic knowledge of:
• Project management
• Vendor management
• Risk management
• IT Service Management
• Quality and compliance
• Experience with IT operations and technical support
• Strong troubleshooting and incident management skills
• Good collaboration and customer-focused approach
• Responsible and results-oriented working style
• Fluent Swedish and good English, both spoken and written