Arbetsbeskrivning

Ericsson AB

We are currently on the lookout for a dynamic and dedicated Service Delivery Line Manager to join our team at Ericsson. This integral role will support our services sales directly or indirectly using unit resources, ensuring strict adherence to overall Service Delivery Processes, Models, Tools, and Strategies within the parameters of Occupational Health and Safety (OHS) requirements. The Service Delivery Line Manager contributes significantly to managing our internal workforce and ARP/ASP. Upholding our Ericsson Leadership Framework, the selected candidate will propagate company values, ethics, and culture for excellent performance.

- Initiate Performance Management processes for accurate understanding and compliance with established methods and tools.

- Carry out Resource and Competence Management strategies in order to assign the right resources, at the right costs, with the correct competence.

- Ensure proper management of unit finance to safeguard budget allocation for the unit.

- Supervise service delivery execution by setting clearly defined KPI/SLA/targets, providing an understanding of what and how to deliver according to contract.

- Lend your efforts to service sales to boost our delivery.

- Implement Service Delivery Strategy, broken down to unit level plans for efficient operation.

- Competency Management, SRM Process, Merlin and data analytics.

- Capacity Planning, SRM Process, forecasting tools and data analytics.

- Strategic Planning.

- Sales process.

- Financial structures for Service Delivery.

- Work Level Agreement (WLA) and Service Level Agreement (SLA).

- Financial Acumen.

- Customer Insights.

- Employee Performance Management.

- Market insights.

- Ericsson Business Processes Knowledge.