Arbetsbeskrivning

Do you thrive on solving technical challenges and helping customers succeed?

We are strengthening our Scandinavian Service team and are now looking for a QCS Service Engineer to join us in delivering world-class support and expertise for our Valmet IQ solutions.

This is an excellent opportunity for someone who wants to deepen their competence within automation, customer support, and the pulp and paper industry while working closely with customers and colleagues across Scandinavia and our global organization.

About the Role

As a QCS Engineer, you will be one of our customers key contacts for Valmet IQ systems. You will take ownership of service cases from start to finish, working closely with customers and supported by our product experts and global operations network.

The role combines field service work, technical problem-solving, customer interaction, and participation in modernization and upgrade projects.

This position is ideally based in Karlstad. However, we are also open to candidates based in Örnsköldsvik or Umeå, as the role involves regular travel to customer sites across Scandinavia.

Your Key Responsibilities

• Provide service and support for Valmet IQ systems
• 24/7 on-call service on duty roster
• Build and maintain strong customer relationships
• Plan, execute, and document service visits
• Perform preventive and predictive maintenance activities
• Drive optimization and performance improvement initiatives
• Participate in new deliveries, system extensions, and upgrade projects
• Provide remote technical support when required
• Collaborate closely with colleagues in Scandinavia, Product Line teams in Tampere, Finland, and our global Operations Network

Who We Are Looking For

We are looking for a technically oriented and customer-focused colleague who enjoys solving problems, taking initiative, and working collaboratively across teams and functions.

• Relevant engineering degree or equivalent experience gained through working with industrial automation/QCS
• Experience with QCS systems; Valmet IQ knowledge is considered an advantage
• Process knowledge and experience from the pulp and paper industry
• Process, tuning and configuration knowledge
• Strong communication and customer service skills
• Ability to work independently and make decisions, even in challenging situations
• Strong organizational and prioritization skills
• Fluent in Swedish and English
• Valid B driver's license
• Willingness to travel within Scandinavia

Join our great team - this is what we can offer

At Valmet, you will have the opportunity to grow and thrive in a dynamic, international environment. In this role, you will expand your expertise in advanced automation and quality control systems while working alongside leading technology specialists and industry experts. You will build a broad network across Valmet and our customer base and become part of an experienced and supportive Scandinavian team. Your work will contribute directly to customer success and operational excellence, while providing excellent opportunities to develop your career within a global technology leader.

Additional information

Please submit your application through the link provided no later than September 6, 2026. We review applications continuously and encourage you to apply early.

For additional information, please contact Mattias Mollstedt Manager, Customer Service at [email protected]. We look forward to hearing from you!

We perform background checks and alcohol/drug testing for all employees in Sweden, in line with our commitment to a safe and secure workplace.  

When everything works together

Valmet is where the best talent from a wide variety of backgrounds comes together. With over 19,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries, and serve an even wider base of process industries with our automation systems and flow control solutions. Our commitment to moving our customers’ performance forward requires creativity, technological innovations, service know-how – and above all, teamwork.

Join the team! www.valmet.com/careers