Arbetsbeskrivning

We’re looking for a Customer Success Intern (4–6 months) who wants hands-on experience working closely with customers in a fast-growing B2B SaaS company.

In this role, you will support our Senior Customer Success Manager in ensuring our customers get maximum value from Sid. This means helping customers operationally, handling requests, assisting with support, and improving how we deliver customer success.

You will also work on internal projects to improve processes, documentation, and playbooks, helping us scale our Customer Success organization as we grow.

This internship is ideal for someone who enjoys solving problems, working with people, and building systems that make teams more efficient.

What You’ll Actually Do

Your role will combine customer-facing work, operational support, and internal process development.

You will:

Customer Support & Operational Work

• Support customers with requests, questions, and product usage.
• Help triage and respond to incoming support inquiries.
• Assist customers in understanding how to use Sid effectively.
• Follow up on customer requests and ensure issues are resolved.
• Document recurring questions and solutions.

Customer Success Collaboration

• Work closely with the Senior Customer Success Manager on daily operations.
• Prepare materials and information for customer meetings.
• Join customer calls to understand their needs and challenges.
• Help track customer progress and engagement.

Process Improvement & Projects

A key part of the role is helping us build scalable Customer Success processes.

You will:

• Identify repetitive tasks and suggest automation or improvements.
• Develop internal playbooks and documentation.
• Help structure onboarding materials and customer guidance.
• Improve internal workflows for support and customer communication.
• Work on specific CS projects to improve efficiency and customer experience.

Product & Customer Insights

• Collect feedback from customers and share insights internally.
• Identify common product questions or friction points.
• Help the team prioritize improvements based on customer feedback.

Your end goal: help customers succeed while improving the systems that make Customer Success scalable.

Who You Are

Must-haves

• Currently studying or recently graduated in business, marketing, communication, or a related field.
• Interested in Customer Success, SaaS, and customer experience.
• Structured and detail-oriented.
• Comfortable communicating with people and solving problems.
• Curious and proactive, you enjoy improving how things work.
• Strong written and verbal communication skills in English and Swedish.

Nice-to-haves

• Experience working with customers, support, or service roles.
• Familiarity with CRM systems like HubSpot.
• Interest in SaaS onboarding, support systems, or customer lifecycle management.
• Experience writing documentation, guides, or internal processes.
• Interest in using AI tools and automation to improve workflows.

What You’ll Get

At Hey Sid, you’ll work directly with real customers and help shape how our Customer Success function operates.

You won’t just observe, you’ll contribute to improving how we support and scale our customer base.

We offer:

• Hands-on experience in Customer Success within a B2B SaaS company
• Direct mentorship from our Senior Customer Success Manager
• Exposure to real customer conversations and challenges
• Opportunities to design playbooks, documentation, and scalable processes
• Access to modern SaaS tools and AI workflows
• A fast-moving startup environment with significant learning opportunities
• Possibility to transition into a full-time Customer Success role

Why This Internship Matters

Customer Success is central to how we grow at Hey Sid. Your work will directly impact how customers experience our product and how efficiently we support them.

By improving processes, documenting knowledge, and supporting customers operationally, you will help us build a Customer Success function that scales with the company.

About Sid

Founded in 2024, Hey Sid is a next-generation, person-targeted advertising platform that helps B2B companies reach decision-makers with precision. We bring together audience identification, creativity, and campaign management into one streamlined flow, ensuring that every ad dollar reaches the right person.

As a young and fast-growing company, we're building an ambitious team that values ownership, creativity, and results. Joining us means the opportunity to have a real impact on both the business and your career growth.