Arbetsbeskrivning

The BMC Helix Solution Developer is responsible for building, configuring, and extending solutions on the BMC Helix platform. You will work closely with solution architects and product owners to implement workflows, integrations, service catalogs, automation, and custom components using Helix Innovation Suite, ITSM, DWP, and BWF.

This role requires hands‑on development expertise and a strong understanding of Helix platform capabilities to deliver high‑quality, maintainable solutions that meet business requirements.

Key Responsibilities

• Develop and configure solutions across BMC Helix ITSM, Digital Workplace, Business Workflows, and Innovation Suite.
• Build workflows, rules, expressions, and data models using Innovation Studio.
• Implement service catalogs, request experiences, and UI components in Digital Workplace.
• Develop case management processes and automation using BWF.
• Build and maintain API‑based integrations with enterprise systems.
• Implement orchestration workflows using TrueSight Orchestrator or similar automation tools.
• Support CMDB updates, service modeling, and data quality improvements.
• Collaborate with architects to ensure solutions follow design standards and governance principles.
• Troubleshoot issues, optimize performance, and ensure platform stability.
• Produce technical documentation for configurations, integrations, and customizations.

Required Qualifications

• Hands‑on experience developing on BMC Helix ITSM / Remedy.
• Strong knowledge of BMC Helix Digital Workplace (catalogs, service design, UI configuration).
• Experience with BMC Helix Business Workflows (case types, tasks, rules, automation).
• Proficiency with Helix Innovation Suite (workflows, data models, expressions, UI components).
• Experience with API integrations (REST, webhooks, integration gateways).
• Experience with orchestration tools such as TrueSight Orchestrator.
• Understanding of CMDB structures, relationships, and service modeling.
• Ability to analyze requirements and implement scalable, maintainable solutions.
• Strong problem‑solving and communication skills.
• Fluent in English.

Preferred Experience

• Experience working in enterprise or multinational environments.
• Knowledge of ITIL processes and modern ITSM practices.
• Experience supporting platform modernization or digital transformation initiatives.

What We Offer

• Opportunity to work on innovative enterprise service management solutions.
• Collaborative environment with architects and engineering teams.
• Professional development and growth opportunities.
• Competitive compensation.

Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.