Arbetsbeskrivning

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are looking for an experienced Major Incident Manager

What You Will Work On

• Lead and coordinate the Major Incident Management process from detection to resolution
• Manage high-priority and business-critical IT incidents
• Ensure rapid escalation to appropriate technical teams and stakeholders
• Coordinate cross-functional response teams during major incidents
• Drive incident communications to operational teams, management, and business stakeholders
• Monitor incident progress and ensure timely resolution
• Facilitate decision-making during critical situations
• Conduct post-incident reviews and root cause analysis (RCA)
• Identify and drive corrective and preventive actions
• Ensure adherence to ITIL processes and organizational governance models
• Coordinate and manage external suppliers during incident resolution activities
• Monitor supplier performance against SLAs and service commitments
• Support operational readiness and incident response capabilities
• Participate in on-call/standby rotations as agreed
• Contribute to continuous improvement initiatives within Incident Management and IT Operations

What You Bring

• Proven experience in Incident Management or Major Incident Management within large-scale IT environments
• Strong understanding of IT Service Management (ITSM) principles and frameworks
• Experience managing business-critical incidents with significant operational impact
• Experience coordinating technical teams without direct line-management responsibility
• Strong stakeholder management and communication skills
• Experience working in multi-vendor and outsourced service environments
• Ability to remain calm and decisive under pressure
• Experience conducting Root Cause Analysis (RCA) and driving service improvements
• Strong understanding of complex IT infrastructures, applications, and service dependencies
• Ability to communicate effectively with both technical teams and executive stakeholders
• Fluent Swedish and English, written and spoken