Arbetsbeskrivning

Sie sprechen fließend Deutsch und haben Freude daran, Kunden zu beraten, technische Lösungen zu diskutieren und langfristige Beziehungen aufzubauen?

At Contura, you will join a market-leading manufacturer where technology, quality and customer experience go hand in hand. We are now looking for a Technical Advisor & Inside Sales Specialist to strengthen our aftermarket team and support our German-speaking customers and partners.

YOUR ROLE

You will become a key part of Contura's aftermarket and technical support team, acting as a trusted advisor to customers, distributors and retailers in the German-speaking market.

This is not a traditional customer service role.

Instead, you will combine technical advisory, aftermarket support and inside sales in a position where your ability to build relationships, solve problems and understand technical solutions will make a real difference.

You will work closely with customers, distributors, product specialists, engineering, production and quality teams to ensure an excellent customer experience throughout the entire customer journey.

Your main responsibilities:

• Technical advisory for customers and retailers in German-speaking markets

• Support regarding installations, products and technical solutions

• Aftermarket support, warranty and spare parts management

• Handling quotations and inside sales activities

• Supporting distributors and retail partners

• Reading and interpreting technical drawings and documentation

• Identifying recurring quality issues and improvement opportunities

• Building long-term relationships with customers and partners

WHO YOU ARE

We believe you are someone who enjoys building relationships, solving problems and helping customers find the right solution. You are confident in customer interactions and thrive in a role where technical understanding, communication and commercial awareness come together.

Perhaps you are currently working within technical customer support, aftermarket services, inside sales or technical advisory. You are comfortable discussing technical questions with customers and distributors, and you enjoy taking ownership of your area while working closely with colleagues across different functions.

Most importantly, you are a positive and collaborative team player who values long-term relationships, both with customers and colleagues. You are curious, eager to learn and motivated by finding practical solutions that create value for everyone involved.

We believe you bring:

• Several years of experience in technical customer support, technical inside sales, aftermarket services or a similar customer-facing role

• Fluent German, both written and spoken

• Good Swedish and English communication skills

• Strong technical understanding and an interest in technical products and solutions

• Experience working with B2B customers, distributors or retailers

• The ability to understand and interpret technical documentation, drawings and specifications

• A structured and solution-oriented approach to your work

• Confidence in managing customer inquiries and technical discussions independently

It is considered a plus if you also have:

• Experience from manufacturing, construction, HVAC or installation-related industries

• Experience handling warranty claims, complaints or spare parts management

• Knowledge of technical troubleshooting and product support

• Experience working in an international business environment

• Experience with ERP or business systems

  You are a relationship builder at heart. You enjoy helping customers, but equally important, you enjoy understanding their needs and finding the best long-term solution.

  You are curious, technically minded and comfortable taking ownership of your area. At the same time, you appreciate being part of a collaborative team where knowledge-sharing and support come naturally.

ABOUT CONTURA

Since 1965, Contura has been bringing warmth to homes across Sweden and Europe. Combining Swedish engineering, Scandinavian design and a strong focus on quality, we have become one of Europe's leading manufacturers of wood-burning stoves.

Today, Contura is part of the NIBE Group and employs approximately 250 people in Markaryd, Sweden, where we develop and manufacture products known for innovation, sustainability and high performance.

At Contura, you'll join a company with short decision-making paths, strong team spirit and a genuine commitment to creating products that make a difference.

APPLICATION

We review applications and conduct interviews on an ongoing basis, which means the position may be filled before the final application date.

If this sounds like the next step in your career, we would love to hear from you. Please submit your CV through the application link below.

We look forward to getting to know you and learning more about what you can bring to our team.