Arbetsbeskrivning

Job Description

WHAT YOU WILL DO

As a Labor Demand Expert, you own the logic that translates store demand signals into labour hours. You build and continuously improve the global labour demand model, ensuring labour allocation is data‑driven, fair and aligned with both commercial and operational realities across store types and markets.

You will:

• Own and develop the end‑to‑end labour demand model, translating demand signals into task frequencies and labour hours
• Ensure the model reflects real store activity patterns and evolves with changes in customer behaviour, omnichannel flows and operating models
• Define, document and maintain assumptions, scaling rules and calculation logic in a clear and structured way
• Build logic for daily, weekly and seasonal variation, including store‑type and size scaling factors
• Support scenario modelling to assess labour impacts of new store formats, omnichannel initiatives and process changes
• Act as a subject matter expert on labour demand logic, providing guidance to both technical and non‑technical stakeholders

WHO YOU WILL WORK WITH

You will work closely with Controlling, Operations Development, Tech and Workforce Management teams, as well as global teams and Sales Markets. In this role, you partner cross‑functionally to ensure labour demand logic is well understood, consistently applied and fit for scale.

WHO YOU ARE

You are an analytical and structured problem‑solver who is comfortable working with complex models and translating them into clear, practical insights.

We are looking for people with:

• Experience in retail forecasting, workforce management, labour planning or commercial analytics
• Strong analytical and modelling skills, with the ability to work with complex data sets
• Experience translating complex models and assumptions into clear, practical guidance
• A solid understanding of retail operational drivers such as traffic, deliveries, transactions and omnichannel flows
• Strong documentation skills and a high attention to detail
• Fluency in English, both written and spoken

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here.

WHY YOU’LL LOVE WORKING HERE

At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

An example of our benefits:

• 25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET).
• H&M Incentive Programme – HIP. Learn more about the programme here.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

This is a permanent position based in Stockholm, please send your CV in English as soon as possible.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.