Arbetsbeskrivning

Your Role

• Provide support via phone, email, and chat, ensuring a professional and helpful customer experience
• Assist with account setup and onboarding for new users
• Support customers with orders, deliveries, and logistics-related inquiries
• Troubleshoot technical issues related to the application, devices, and accessories
• Handle financial-related questions, including transactions, deposits, and activity reports
• Provide clear and accurate product information to customers
• Escalate complex issues to the appropriate teams when necessary
• Maintain accurate records of customer interactions and follow internal procedures

Your Qualifications

• Fluent Norwegian & Swedish (C1/C2) with good English skills
• Previous experience in customer support or service roles is an advantage
• Strong communication and problem-solving skills
• Comfortable working with digital tools and multiple systems
• Ability to explain technical and financial topics clearly
• Customer-focused mindset with attention to detail
• Team player with adaptability in a dynamic setting

The Offer

• Join a collaborative and inclusive international team in Lisbon
• Full training provided, plus opportunities for continuous development
• Work in a modern, multicultural office environment
• Enjoy a performance-based bonus structure
• Access to private health insurance, meal allowance, and other benefits
• Relocation support may be available for candidates from abroad
• Long-term career growth with clear development pathways