Arbetsbeskrivning

WHY WE’LL LOVE YOU

We’re looking for someone who wants to make it easy for customers to say yes. Someone who understands that the payment and checkout experience is more than just a transaction – it’s the final step that shapes how customers feel about IKEA. If you enjoy improving experiences, working across teams and turning insights into action, we’d love to meet you.

• You have solid experience (around 5+ years) within payments, customer experience or similar
• You understand how customer journeys work across physical and digital touchpoints
• You enjoy working with data and insights to improve performance and customer satisfaction
• You’re comfortable leading and influencing others, even without formal authority
• You collaborate easily across functions and build strong relationships with stakeholders
• You’re motivated by creating seamless, simple and efficient customer experiences

WHAT YOU’LL BE DOING DAY TO DAY

• Identify opportunities to improve payments and checkout based on customer needs and local market insights
• Work with vendors and partners to secure efficient and cost-effective solutions
• Support and train teams to ensure strong checkout routines, tools and customer interactions
• Collaborate with stakeholders across IKEA to secure consistent and integrated solutions
• Drive conversion and customer experience across all channels
• Follow up performance through data and act on insights to improve results
• Build and share knowledge within the organisation to strengthen checkout expertise
• Contribute to an open, collaborative and value-driven culture