Arbetsbeskrivning

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are looking for a technically skilled and communicative TSP Incident Manager

What You Will Work On

• Perform advanced log analysis to trace and troubleshoot end-to-end telematics service flows
• Identify failure points across vehicle systems (ECU), mobile networks (MNO), and cloud backends
• Leverage AI-powered tools to enhance incident analysis, anomaly detection, and pattern recognition
• Design and improve monitoring, observability, and alerting strategies
• Analyze logs, metrics, and alerts to distinguish real incidents from noise
• Lead major incident management and own the full lifecycle from detection to resolution
• Conduct Root Cause Analysis (RCA) and deliver clear, structured reports
• Propose and drive long-term solutions to prevent recurring issues
• Act as the primary technical contact for customer-related incidents
• Translate technical findings into clear communication for both technical and non-technical stakeholders
• Collaborate with mobile network operators (MNOs) on connectivity-related issues (SIM, APN, roaming)
• Maintain documentation, knowledge base articles (KBAs), and operational procedures

What You Bring

• Experience in 2nd line support, Incident Management, or similar roles within telematics or connected car platforms
• Strong expertise in log analysis and troubleshooting using tools like ELK, Splunk, or similar
• Proficiency in SQL and Redis for data querying and analysis
• Hands-on experience with cloud platforms such as AWS or GCP
• Strong understanding of monitoring and observability practices
• Excellent communication skills in English (spoken and written)
• Ability to manage incidents end-to-end and perform Root Cause Analysis