Arbetsbeskrivning

Job Description :

• Provide on-site support for SWED tools, ensuring smooth day-to-day operations for end users
• Assist with tool installation, configuration, and license management
• Perform tool maintenance and upgrades to ensure optimal performance
• Validate and test tools in a real-time environment prior to deployment
• Act as first point of contact for incident management, troubleshooting and resolving issues efficiently
• Support end users and suppliers, ensuring minimal downtime and business continuity
• Analyze and resolve technical issues, ensuring quick turnaround and high user satisfaction
• Collaborate with cross-functional teams to improve tool stability and usability