Arbetsbeskrivning

We are looking for an experienced Service Designer for a long-term consulting assignment in Sweden.

📍 Location: Sundsvall, Sweden

🏠 Work Model: Hybrid (partial remote flexibility available depending on project requirements and team planning)

You will work in a collaborative and agile environment together with cross-functional teams, contributing to the design and development of modern digital services and user experiences. The role involves close cooperation with different stakeholders and participation throughout the service development lifecycle.

Main Responsibilities:

• Lead and support service design activities in complex environments

• Analyze user needs, customer journeys, and stakeholder interactions

• Create and visualize user flows, service maps, and design concepts

• Facilitate workshops and collaborative sessions with different stakeholders

• Work closely with development teams, business stakeholders, and end users

• Contribute to iterative improvements and user-centered solutions

• Support concept development and prototyping activities

Required Qualifications:

• Proven experience in service design and user-centered methodologies

• Experience creating customer journeys, stakeholder maps, and service blueprints

• Strong workshop facilitation and collaboration skills

• Experience working in agile and cross-functional teams

• Good knowledge of Figma and FigJam

• Experience with interviews, observations, and co-creation methods

Additional Skills Considered Valuable:

• Experience working in complex organizational environments

• Knowledge of Design Thinking methodologies

• Experience balancing business, legal, and security considerations in design work

• Experience creating concepts and prototypes

• Familiarity with Jira and Confluence in agile environments

Personal Qualities:

• Strong communication and teamwork skills

• Independent and proactive working style

• Analytical mindset with a holistic perspective

• Ability to navigate complex environments and drive collaboration

Swedish language skills are considered an advantage.

This is a full-time consulting assignment with hybrid work flexibility and long-term potential.

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