Arbetsbeskrivning

At Komatsu Forest, innovation, collaboration, and responsibility are at the core of everything we do. We develop technologies and solutions that make a real difference—for our customers, our business, and society at large. With us, you will be part of a global environment where diverse perspectives are valued and people are given the opportunity to grow.

Are you looking for a key role in an international organization where aftermarket and service are critical to customer satisfaction and business success? This is your opportunity to lead a function that has a direct impact on our machines in operation—and on the experience of our customers worldwide.

As General Manager for Aftermarket Publications at CSB, Customer Service Business, you will lead a function that supports our service organization and customers by delivering accurate, clear, and user-friendly technical documentation & information.

The department is responsible for:

• Operator and service manuals

• Spare parts preparation

• Spare parts catalogs and exploded views

• Maintenance and troubleshooting information

• Systems supporting technical documentation & information

You play a key role in the product lifecycle after delivery, contributing to improved uptime, efficient service, and an enhanced customer experience.

The role includes full budget and people responsibility, as well as close collaboration with functions such as R&D, Production, Service/Aftermarket, and Quality. You report to VP for Customer Service Business and you are a part of the CSB management team, contributing to the strategic direction and development of the business.

Your main responsibilities:

• Lead, coach, and develop the team and the department

• Ensure high quality and usability of technical documentation & information

• Drive continuous improvement and development of processes and tools

• Manage budget, forecasting, and resource planning

• Contribute to the development of the aftermarket offering

• Ensure documentation supports the full product lifecycle

The position is placed at our head office and production facility in Umeå.

We are looking for someone with a technical background and leadership experience, who thrives in a role where you combine strategy, structure, and collaboration.

Experience and qualifications:

• Academic degree in engineering or equivalent experience

• Experience from manufacturing industry, preferably linked to service or aftermarket

• Experience leading teams or operations

• Experience driving change and continuous improvement

• Strong understanding of technical information, product structures, and maintenance processes

• Fluency in English is required

• Proficiency in Swedish is considered a strong advantage

We value diverse perspectives and experiences, and believe they lead to better collaboration and decision-making. Even if you don’t meet every requirement, we encourage you to apply if you feel this role is the right fit for you.

Personal competencies:

To succeed and thrive in this role, you are:

• An inclusive and confident leader who builds trust, engages people, and enables others to grow

• Strategic, with a holistic perspective and a strong understanding of how product, service, and business are connected

• Results-driven, able to create structure, direction, and momentum together with your team

• A strong communicator and relationship builder – you create clarity in a complex environment, align stakeholders, and engage the organization around shared goals

With us, you will take on a strategic role in a global environment where you help shape the future of aftermarket and service.

We offer:

• The opportunity to influence and develop a business-critical area

• An inclusive workplace built on collaboration and knowledge sharing

• A highly skilled team and a global network

• Strong opportunities for professional growth within the organization

We are a global organization with a long-term perspective and a strong belief that diversity leads to better decisions and stronger teams.

We look forward to receiving your application.

Please note that we only accept applications through our recruitment system in order to ensure an efficient and high-quality recruitment process. All your information will be stored in your profile, and you can easily log in to update your details at any time. Please complete your profile as carefully as possible to provide an accurate representation of your experience. Your personal data will be processed and stored in accordance with GDPR.