Arbetsbeskrivning

ABOUT SINCH

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

We are seeking an Engineering Manager for a hybrid position in our Malmö office to take on a unique role that combines deep technical ownership with people leadership. You will be both a strategic architect and a leader of leaders, guiding high-performing teams while shaping the architectural evolution of our provisioning platforms, the foundation of our global messaging business. Your leadership will ensure our teams are not only delivering today but are also building for the future.

Technical & Architectural Leadership

• Own the Provisioning Architecture across the messaging domain, ensuring scalability, reliability, compliance, and automation.
• Define and evolve APIs, workflows, and data models for customer onboarding, provisioning, and lifecycle management.
• Partner with senior architects and engineers to design next-generation distributed systems running in the cloud
• Provide technical guidance on microservice architectures, Kubernetes, Istio/service mesh, cloud-native design, and observability.
• Lead architectural reviews and make critical trade-offs balancing performance, cost, and scalability.

People & Organizational Leadership

• Lead and grow multiple engineering teams, ensuring alignment with product strategy and architectural vision.
• Build leadership capacity within your teams; mentor engineers and engineering managers to become future technical leaders.
• Foster a culture of technical excellence, knowledge sharing, and clear ownership.
• Drive recruitment and retention for key engineering roles.

Delivery & Execution

• Translate architectural roadmaps into clear actionable engineering plans.
• Balance short-term delivery of features with long-term architectural investments.
• Proactively identify and mitigate risks in mission-critical, high-availability systems.
• Maintain close collaboration with product management, security, compliance, and business stakeholders.

REQUIREMENTS

Education & Experience

• MSc in Computer Science, Engineering, or equivalent practical experience.
• Experience leading engineering organizations (50+ engineers, ideally across multiple teams).
• Proven experience guiding the architectural direction of large-scale distributed systems.

Technical Expertise

• Deep knowledge of distributed systems, high-throughput transactional platforms, and global-scale SaaS/CPaaS.
• Practical experience with major cloud platform like AWS, Kubernetes, and service meshes.
• Strong background in software engineering with languages such as Go, Java, Typescript, NodeJS, and React.
• Solid understanding of provisioning, identity management, and API-first architectures.
• Strong knowledge of security, compliance, and data protection requirements in telecom-scale systems.

Leadership Skills

• Demonstrated ability to scale engineering teams while retaining technical depth.
• Excellent communication skills with the ability to connect executives, business stakeholders, and technical leaders.
• Fluent in English (Swedish a plus).

Nice to Have

• Experience leveraging AI assisted development tools (Claude, Gemini, Cursor, etc.) into engineering workflows.
• Experience with telecom provisioning systems or carrier-grade high-transaction platforms.
• Familiarity with messaging protocols (SMS, RCS, WhatsApp, etc.).
• Prior experience balancing architecture and people leadership in a high-growth SaaS or CPaaS company.

Our corporate language is English, please submit your application in English.

At Sinch, we value learning, embrace change, and offer opportunities for personal and professional growth. Unfortunately, we are not supporting relocation at this time.

Applicants must:

• Hold Swedish or EU/EEA citizenship.
• Have a valid Swedish work permit.

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!