Arbetsbeskrivning

Job Description

Are you passionate about creating a workplace where people feel genuinely welcomed, supported, and inspired to do their best work? As Workplace Experience Manager, you will be the driving force behind the day-to-day life of our Stockholm head offices, bringing a hospitality mindset to every corner of the operation and ensuring that colleagues and visitors always feel they are in good hands.

WHAT YOU'LL DO

As Workplace Experience Manager, you will focus on the workplace experience at our Stockholm head offices, making sure the environment is safe, well-functioning and a place people genuinely love to be.

Key responsibilities include:

• Leading, coaching and developing a multidisciplinary team across Facility Management, Security, Workplace Wellbeing and Services and Digital Infrastructure, building a shared service culture where every team member understands the role they play in the colleague experience
• Setting the standard for a welcoming, high-quality experience across all service touchpoints, from the first interaction at reception to the quality of every space, service and moment in between
• Ensuring reliable Hard FM operations including electrical systems, maintenance and technical infrastructure, as the invisible backbone that makes great experiences possible
• Overseeing Soft FM services; reception, canteens, catering, cleaning and logistics, with a hospitality lens, ensuring they are delivered with consistency, care and a genuine pride in service
• Securing a safe and compliant environment through robust physical security, access control and confident incident management, ensuring colleagues always feel safe without it ever feeling unwelcoming
• Managing vendor relationships, contracts and service levels, holding partners to the same high standards you set internally
• Owning the operational budget with accurate forecasting, disciplined cost control and clear KPI follow-up
• Communicating proactively with stakeholders during disruptions, changes and workplace projects, keeping trust high and uncertainty low
• Contributing to workplace development initiatives including space planning and future workplace concepts, bringing an experience-first perspective to how spaces are designed and activated

WHO YOU'LL WORK WITH

You will lead a team of nine professionals and you report to the Head of Global Workplace Experience and Real Estate and collaborate closely with the Global Workplace Development team, including Architects, Project Leaders, and Workplace Experience Experts. You will also work with external partners and a wide range of internal stakeholders across the organisation.

Together, you make sure employees and visitors experience a workplace that is safe, functional, and genuinely inspiring.

WHO YOU ARE

You are a service-obsessed leader with the operational backbone to match. You understand that exceptional workplace experience is built on two things working in harmony; flawless operations and genuine human care, and you are equally comfortable in both worlds.

You bring warmth and presence to your leadership, and you instill that same spirit in your team. You are calm under pressure, decisive in complexity, and motivated by the belief that the environment people work in shapes how they feel, collaborate, and perform.

To succeed in this role, you likely bring:

• 8–10 years of experience in facility management, workplace operations or hospitality-driven service environments, including significant leadership responsibility
• A strong service instinct - whether developed in premium corporate environments, high-end hospitality or large-scale workplace settings, with a genuine passion for the colleague and visitor experience
• Solid knowledge of Hard FM, Soft FM and security operations, with the confidence to lead technical teams and hold high standards across all disciplines
• Experience leading diverse and multidisciplinary teams
• Proven ability to manage vendors, contracts and operational budgets
• Strong stakeholder management and communication skills, with the ability to build trust at all levels of the organisation
• Experience with budgeting, forecasting and operational reporting
• Proficiency in facility management systems and Microsoft 365

A bachelor's or master's degree in facility management, hospitality management, business administration, engineering or a related field is considered an advantage. Fluency in English and Swedish is required.

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

This is a permanent position based in Stockholm and you report to Head of Strategy.

Please send your CV in English as soon as possible. (For internal candidates, please initiate a dialogue with you manager before applying).

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.