Arbetsbeskrivning

Do you speak fluent Swedish, English… and “calm human who fixes things”? Quinyx is looking for a First Line Customer Support Advisor to be the friendly voice our customers reach when tech gets tricky. You’ll solve problems, answer questions, escalate the truly mysterious stuff, and generally save the day—mainly via phone and email. If you love helping people, enjoy a good troubleshooting puzzle, and don’t mind coming into the office at least twice a week, we might just be your next happy workplace. Bonus points if you’re equally comfortable talking APIs and people. 😄

Our First Line Customer Support Advisors are the first point of contact when our customers encounter a question or issue. This role focuses on providing customer support to our Swedish and English-speaking customers. As a First Line Customer Support Advisor, you will be the primary point of contact for customers who speak Swedish or English. You will handle incoming inquiries, solve customers’ technical questions, and provide consistent and efficient support to our customer base.

We would like our new colleague to be able to come into the office a minimum of 2 times per week.

All candidates need to be fluent in both Swedish and English.

• Providing first-line technical support to all international Quinyx customers mainly via phone and email.

• Use troubleshooting experience and available resources to resolve customers' issues.

• Report on and follow up on any defects that are found.

  When necessary, escalate issues to RnD and Second Line.

  Develop strong relationships with internal departments and communicate with people at all levels of the organisation.

  Support other parts of the organisation with questions about Quinyx’s products and customers.

  Business fluent in both Swedish and English.

• Service-oriented with a customer-focused mindset.

• Analytical and a “people person” with a great, humble attitude.

• Self-motivating with the ability to multitask, prioritise, and strong time management skills. Able to plan own time and workload as well as meet deadlines.

• A true team player with a willingness to share knowledge and experience.

• Strong written and verbal communication skills. Able to relate to and relay information to individuals in a variety of roles, including those with technical and those with non-technical understanding.

Quinyx is a leading workforce management platform, helping businesses simplify scheduling, optimise staffing, and engage their frontline teams. We empower organisations across the globe—ranging from retail and hospitality to logistics and healthcare—with smart, mobile-first solutions.

Here, you’ll find:

• A truly international team with colleagues from all over the world 🌍

• A flexible and hybrid-friendly work culture 🧘

• Opportunities to grow, take ownership, and make a real impact 📈

• An open, inclusive, and fun environment where your ideas matter 💡

• Flexible work hours and a hybrid setup with at least 2 days from the office.

• Enhanced vacation allowance, gym membership contribution, health insurance and a pension plan.

• On-market pay.

Ready to join the team? Submit your application below, and we’ll be in touch as soon as possible. We’re excited to hear from you! What our hiring process looks like:

• Fill out a short application.

• Get invited to complete our psychometric and objective assessments through Alva Labs.

• Screening call with our Talent team.

• Meet the hiring manager.

• Complete a role-specific assessment (technical questions or case).

• Final interview (in-office).

• References & background checks.

We celebrate diversity and are committed to creating an inclusive environment for all employees - no matter your background, identity, or experience.

Happy Workforce, Happy Business!