Arbetsbeskrivning

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Service Project Management Manager.

Your role and responsibilities

ABB Electrification Service is a leading supplier of products and services for the aftermarket in electric power, primarily low and medium voltage switchgear. We work closely with our customers across Sweden to maximize availability, reliability and safety in their facilities – while contributing to reduced environmental impact through smart, sustainable and digital solutions.

As a Support Service Specialist, you play a central role in ensuring correct financial management of service assignments, product and spare part deliveries, and a high level of customer satisfaction through professional order management, clear communication and ongoing follow-up. The position is located in Västerås.

In this role, you will be mainly accountable for:

• Managing customer orders, monitoring order and contract status, and archiving relevant documentation
• Handling invoicing, crediting, and cost monitoring related to service assignments, products, and spare part deliveries
• Coordinating with internal and external resources to resolve order- and claim-related customer queries
• Ensuring a positive customer experience through regular updates, clear communication, and ongoing follow-up

Qualifications for the role

You are structured, accurate and service-minded, with a collaborative and solution-focused approach. You are comfortable working in a dynamic environment and take ownership of customer-related matters.

You also bring:

• Knowledge of principles and practices in customer service, with an agile and proactive mindset
• Experience of invoicing and an interest in finance
• Experience in SAP ECC, technical competence/interest, and experience of working with Office 365
• Strong written and spoken communication skills in both Swedish and English

More about us

ABB Electrification Service has approximately 60 employees in ten locations across Sweden. We have a broad product range and help customers secure the availability of their installed base. Our customers are in the pulp & paper, iron and steel, energy, power grid, water & wastewater, chemical and mining industries.

Recruiting manager Andreas Norgren, +46 706 16 45 57, will be happy to answer your questions about the position.

Union representatives – Swedish Engineers: Senad Hujic, +46 730 88 30 06; The Union: Hannah Norén, +46 706 34 03 46; Leaders: Lenny Larsson, +46 706 32 85 47. Talent Partner: Joacim Jonasson.

We kindly refrain from direct contact with staffing and recruitment companies and sellers of additional job advertisements. Please note that the employment process at ABB Sweden includes a reference check, a drug test and, in some recruitments, also an extended background check.

We look forward to your application, please apply before 2026-04-25. Selection takes place on an ongoing basis, and the position may be filled before the application deadline. PDF documents submitted in English are appreciated.

If you want to discover more about ABB, please visit www.abb.com.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.