Arbetsbeskrivning

Company: Table Love AB

Location: Stockholm / Östermalm (office/showroom)

Role Overview

We are looking for a highly organized, detail-oriented, and proactive E-commerce & Stockroom Assistant to oversee all operational aspects of our order flow. This role is central to ensuring that every customer receives a seamless and premium brand experience — from order placement to delivery.

Key Responsibilities

Order Fulfilment & Logistics

• Manage all incoming Shopify orders daily
• Pick, pack, and prepare orders with precision and care
• Coordinate shipments using platforms such as Sendify
• Ensure timely dispatch and accurate tracking communication
• Handle returns, exchanges, and related logistics

Stockroom & Inventory Management

• Maintain full control of stock levels and inventory accuracy
• Receive and inspect incoming deliveries
• Conduct regular stock counts and reconcile discrepancies
• Organize stockroom for efficiency and visual clarity

Quality Control

• Perform meticulous quality checks on all outgoing products
• Ensure products meet Table Love’s premium standards
• Identify and report any production or material issues

Customer Service

• Respond to customer inquiries via email, WhatsApp, and social media
• Handle order-related questions, complaints, and resolutions
• Maintain a high level of professionalism and brand tone

Administration & Coordination

• Manage shipping documentation for domestic and international orders
• Handle export/import paperwork where required
• Support internal coordination for product launches, restocks, and events
• Assist in showroom preparation and event logistics

Qualifications & Experience

• Experience with Shopify (required)
• Familiarity with shipping/logistics platforms (e.g., Sendify)
• Strong organizational and administrative skills
• High attention to detail and quality
• Experience in customer service
• Comfortable working with Excel, Word, and basic reporting tools
• Ability to multitask and work in a fast-paced environment

Personal Attributes

• Highly structured and detail-driven
• Solution-oriented with a proactive mindset
• Strong sense of ownership and accountability
• Calm under pressure and efficient with time
• Team player with a positive attitude

Bonus Skills (Not Required but Valuable)

• Experience in e-commerce operations or retail logistics
• Event coordination or project management experience
• Interest in interiors, design, or lifestyle brands