Arbetsbeskrivning

Are you a passionate leader who loves to drive development and change? If yes, look at this great opportunity for you! Come join us! Who is your future team? You will be joining and guiding a highly skilled and dedicated team that serves as the heart of our IT operations. Together, we are responsible for the well-being of Axis' global infrastructure, ensuring it is reliable, secure, and available for everyone. Our purpose is to create a stable and safe infrastructure environment for the entire organization. We are a team of six colleagues, poised for thoughtful growth both in Sweden and across the globe. We are on a meaningful journey to evolve our helpdesk into a modern, holistic operations center. This means expanding our care to encompass the full spectrum of Confidentiality, Integrity, and Availability (CIA), where we partner to detect, understand, respond to, and restore services. You and your team are a vital part of the IT Infrastructure & Operations department, a community of about 70 specialists who use technology to enable innovation and build trust. What you'll do here as Manager - IT Infrastructure Helpdesk? As a Manager for this team, your focus will be on guiding people through this exciting evolution. You will cultivate new ways of working, develop meaningful new responsibilities, and help our team grow together, both locally and globally. This role is perfect for someone with a passion for both people and technology. Your main responsibilities will include: * Lead and Develop: Coach your employees, foster personal development, and build a strong, cohesive team based on Axis' values. * Drive Transformation: Lead the transition from a traditional helpdesk to a proactive and security-focused global operations center (SOC/NOC). * Build Strategies: Create a clear vision for the future, set implementation plans, and make data-driven decisions to improve our daily operations. * Secure Operations: Be responsible for monitoring and protecting our global infrastructure and data, as well as managing incidents from start to finish. Who are we looking for/Who are you? We envision you as an empathetic and supportive leader, adept at guiding teams through significant growth and transformative periods. Your background ideally includes leading, or playing a key role in, a team's journey towards establishing a structured environment like a Security Operations Center (SOC) or Network Operations Center (NOC). You possess a natural gift for discerning the broader organizational context, translating complexity into clear paths forward, and making thoughtful, collaborative decisions that propel both your team and the business. Navigating a global organization is central to this role. You understand the unique nuances of building and maintaining robust support processes and operational frameworks that seamlessly integrate daily operations, security, and continuous monitoring across diverse regions. Your success will spring from your ability to harmonisera strong technical acumen with exceptional communication and collaborative problem-solving, fostering efficient and secure global operations. We Believe You Will Need the skills below: * Experience of building and operating a SOC and/or NOC. * Strong communication and interpersonal skills, with an ability to connect with diverse partners and stakeholders * Be business-oriented and service-minded, with the ability to translate business needs into concrete goals. * Experience of leadership in a value-based environment. What Axis has to offer We are a world leader in network video, where cutting-edge technology meets global impact. Here, you'll contribute to meaningful projects that shape the future of security and surveillance - developing solutions used worldwide. As a fast-growing company, we offer exciting career opportunities. You'll grow professionally through continuous learning, supported by a collaborative team that values creativity, innovation, and work-life balance. Our Lund HQ Campus, including the impressive Grenden building, offers a dynamic environment with spaces crafted to encourage collaboration, whether through informal "fika" chats, formal meetings, or after-hours activities. Check it out: Axis HQ To learn more about Axis, our innovative products, solutions, and vibrant company culture, explore: Life at Axis blog Engineering at Axis blog Innovation at Axis Ready to Act? Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. We welcome all applications! We go through applications continuously so don't wait - send in your application today! In case of questions, please reach out to recruiting manager Åsa AntiusChild at +46 46 272 18 00