Arbetsbeskrivning

Job description:

•Develop comprehensive test plans and strategies for EV charging products, ensuring they meet industry standards and regulatory requirements;

•Responsible for independently testing the product quality of our client's EV charging products and energy management products, using a full knowledge of standard references, test methods and requested requirements to identify potential issues and validate product functionality;

•Support the R&D Team in performing mechanical and / or electrical tests and evaluating and documenting the test results;

•Set up and operate testing equipment, tools, and software to execute tests accurately and efficiently;

•Analyze test data and generate detailed reports, providing insights and recommendations for product improvement;

•Provide technical support during product development phases, participating in design reviews and offering input on testability and manufacturability;

•Stay up-to-date with industry trends, standards, and advancements in EV charging technologies, and apply relevant knowledge to improve testing methodologies and processes;

•Collaborate with cross-functional teams, including hardware engineers, software developers, and manufacturing personnel, to ensure effective communication and resolution of issues;

•Contribute to continuous improvement efforts, identifying areas for optimization in the testing process and implementing best practices;

•Adhere to safety protocols and guidelines in all testing activities, ensuring a safe working environment;

•Serve as the primary contact for assigned strategic accounts;

•Understand customer needs and translate them into internal action plans;

•Monitor account performance (volume, margin, service levels);

•Other duties as directed by the Technical Director and the Head of R&D Team.

Job Requirement:

•Bachelor degree in Electrical Engineering, Electronics, or a related field

•Proven experience as a Technical Support Engineer, preferably in the automotive, electronics, or EV charging industry (Fresh graduates who have an affinity with EV Charging products are encouraged to apply)

•Provide pre-sales and after-sales 2nd level of technical support to customers, including but not limited to handling all incoming calls, e-mails and tickets from the ticketing system

•Perform remote troubleshooting and fault remote diagnostic using service diagnostic tools

•Maintain clients’ relationships providing support, information and guidance

•Record all issues in the service system and report to R&D to solve all issues according to SLA, keep customers updated about the progress

•Provide pre-sales technical support for installers, including remote configuration and commissioning using the service portal

•Solid understanding of testing methodologies, test equipment, and software tools used in product testing

•Strong analytical and problem-solving skills, with a keen eye for detail

•Excellent written and verbal communication skills, with the ability to effectively collaborate with cross-functional teams

•Good understanding of OCPP protocol and EV charging infrastructure

•Knowledge of EV charging technologies, charging protocols (e.g., CCS, CHAdeMO), and regulatory standards (e.g., IEC, ISO) is advantageous

•Self-motivated, result-oriented, and able to work independently

•Ability to manage multiple priorities in a fast-paced environment

•Willingness to travel within the Europe (incidentally)

•Comfortable working in an intercultural business culture;

•Fluent in English (written and spoken). Any European languages or Chinese would be considered as an advantage.