Arbetsbeskrivning

Job Description:

The client is seeking a Senior Application Support / Problem Coordinator to oversee support operations and drive proactive problem management across critical application environments. This role supports two key teams—Trip & Tracking (backend-focused) and Map Tracking (frontend-focused)—ensuring system stability, performance, and continuous improvement.

The position plays a vital role in minimizing production disruptions by proactively identifying issues, coordinating resolutions, and enhancing support processes. It also involves acting as a central point of coordination for problem management within the Tracking & Planning domain.

Key Responsibilities:

• Proactively manage application support activities to minimize incidents and prevent production downtime.
• Monitor system performance through logs, dashboards, and monitoring tools to detect anomalies.
• Handle incident management processes, including tracking, resolution, and documentation of issues.
• Analyze system metrics and visualizations (e.g., graphs, dashboards) to identify trends and potential risks.
• Manage alerts and alarms tied to critical thresholds, taking immediate action when required (e.g., queue build-ups).
• Coordinate responses to critical incidents (P1/P2), ensuring timely communication with managers and product owners.
• Participate in daily runtime meetings, providing updates on production status and ongoing issues.
• Conduct root cause analysis and collaborate with relevant teams to resolve technical problems efficiently.
• Ensure close monitoring during deployments (PROD/QA), identifying and addressing potential issues early.
• Communicate effectively with internal teams and external stakeholders, ensuring transparency and timely updates.
• Support and guide development teams by assisting in troubleshooting and incident-related communication.
• Continuously improve support processes by identifying recurring issues and implementing preventive measures.
• Train and enable first-line and second-line support teams to enhance overall support efficiency.
• Stay updated on tools, systems, and services to improve issue resolution capabilities.

Experience Required:

• Several years of experience in Application Support and problem coordination roles.
• Strong background in handling incidents, troubleshooting, and production support environments.

Education Required:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Required Skills:

• Strong expertise in application support and incident management
• Excellent troubleshooting and root cause analysis skills
• Knowledge of server and cloud-based infrastructure
• Hands-on experience with monitoring and logging tools such as Grafana, Kibana, and LogView/Support Tools
• Database knowledge (ability to query and validate data)
• Understanding of problem coordination and service reliability practices
• Familiarity with Java (version 17+) is an advantage

Language Requirements:

• English: Proficient (mandatory)

Additional Requirements:

• Must be based in or willing to work from Gothenburg
• Valid work permit for Sweden or EU citizenship required

Application Method: Interested candidates can apply by sending their profile to: [email protected]