Arbetsbeskrivning

As a Consumer & Supply Quality Manager at BAT, you will be part of the Area Quality team, with full accountability across the entire Supply Chain for all product categories sourced from factories and third-party manufacturers. Your role also includes providing inputs into the factory and collaborating with multiple functions across the organization, engaging with stakeholders at various internal and external levels.

Number of Direct Reports: 1

Principal Accountabilities:

• Drive continuous improvement initiatives within the Area by convening the Quality Improvement Forum and actively engaging stakeholders from Quality, Product, Supply Chain, Procurement, and Commercial teams. Foster an environment of collaboration and innovation, working closely with above-market Quality teams to ensure effective interaction within the Area. Take a proactive approach in leading and executing improvement plans as necessary, and promptly escalate Quality performance concerns to designated forums when required, demonstrating a commitment to elevating standards continuously.
• Monitor a comprehensive set of Quality Performance indicators to contribute meaningfully to logistics, warehouse, and distribution processes at the Area level. Additionally, play a pivotal role in supporting Local/Regional/Global improvement projects, offering valuable insights and managing quality incidents with diligence and attention to detail. Provide essential inputs for loss investigations and sample collection, facilitating thorough analysis and resolution of quality issues.
• Assist key stakeholders in enhancing their Product/Quality knowledge to meet and exceed Global Quality Standards (RQA, PI&T, P&HM, ISG, product specifications) across all product categories, thereby strengthening DRBU Capability. Utilize problem-solving techniques and collaborative approaches to develop robust capabilities and ensure alignment with organizational objectives.
• Collaborate closely with cross-functional teams to establish and maintain technical capabilities within the supply chain, enabling efficient conduct of quality assessments and driving continuous improvements. Foster a culture of excellence and innovation, encouraging stakeholders to embrace best practices and strive for operational excellence.
• Ensure strict adherence to standards, including RQA, PI&T, P&HM, ISG, Transport and Warehouse policies, and PSI, by EMs based on defined capabilities. Uphold Compliance to Standards rigorously, maintaining a steadfast commitment to quality and regulatory requirements throughout the supply chain.
• Guarantee the effective implementation of quality assurance measures and necessary quality capability for all new product platforms and projects deployed in the supply chain, with particular emphasis on Transport and Warehousing during the Deployment of New Categories. Proactively identify and address potential quality challenges, ensuring seamless integration of new products into existing processes.
• Provide comprehensive support for repacking quality control plans and facilitate smooth reverse logistics operations, including the timely dispatch of samples to manufacturers or central locations for root cause analysis as part of DPI. Additionally, diligently monitor environmental conditions along the supply chain, ensuring optimal product quality and integrity throughout the distribution process.
• Maintain meticulous compliance with Area-specific processes for reporting consumer complaints as per Consumer Care guidelines. Offer valuable assistance to EMs in establishing robust consumer care capabilities, emphasizing prompt and efficient resolution of consumer concerns from a complaint reporting standpoint

ESSENTIAL REQUIREMENTS

• Master’s degree in quality, Chemistry or related field, or high experience in similar positions.
• 4-5 years’ experience in Quality within Factory or Supply Chain.
• Extensive knowledge of consumer-centric quality management principles and Supply Chain.
• Understanding of Product Integrity & Traceability and P&HM.
• Proficiency in SPC, ISO Quality Standards, Six Sigma, and Continuous Improvement (CI) tools.
• Proven leadership experience managing teams
• Robust abilities in influencing, communication, presentation, and interpersonal interactions.
• Preferred experience in collaborating across various functions/projects.
• Familiarity with electronics is advantageous.
• Capability to quickly adapt and self-improve.

Leadership Skills Required 

• Strong people leadership and talent development capability.
• Ability to set clear objectives, drive accountability, and manage performance.
• Strategic mindset with strong operational execution focus.
• Confident decision-making in compliance-sensitive environments.
• Strong communication and influencing skills.
• Proactive, resilient, and adaptable leadership style.

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.