Arbetsbeskrivning

At CheckProof, we are transforming the way inspections are carried out in the construction materials and heavy industry sectors with our innovative digital platform. Our solutions streamline maintenance, quality control, and reporting, helping businesses operate more efficiently, safely, and with greater transparency.

As a pioneering SaaS company established a decade ago, we are now in an exciting scale-up phase. Headquartered in Stockholm, Sweden, CheckProof serves customers in over 45 countries and continues to expand globally with a strong focus on innovation and customer success.

As part of the Customer Success organization, you will play an important role in ensuring our customers receive fast, professional support and have the knowledge they need to succeed with CheckProof.

As Customer Support, you will be responsible for helping customers solve problems, answer questions, and get the most out of the CheckProof platform.

A central part of the role is managing incoming support requests from customers. You will troubleshoot issues, guide users through solutions, and ensure timely responses and clear communication. In addition, you will actively contribute to developing and improving our support processes, with the goal of continuously raising the quality of our support and delivering the best possible experience for our customers.

At the same time, the role includes developing and maintaining CheckProof Academy, our learning platform and knowledge base. By creating tutorials, guides, and documentation, you will help customers learn how to use the product more effectively while reducing repetitive support questions.

You will work closely with Customer Success, Product, QA, Engineering, and Sales to ensure customer feedback is captured and used to improve both the product and the customer experience.

Your key responsibilities include:

• Managing incoming customer requests across chat, email, and phone

• Responding to customer questions about product usage

• Troubleshooting issues and guiding customers through solutions

• Managing support tickets from request to resolution

• Ensuring customers receive timely updates and follow-ups

• Escalating bugs and technical issues to QA and Engineering

• Collaborating with Customer Success Managers on customer cases

• Contributing to the continuous improvement and development of our customer support to deliver the best possible support experience for our customers

Your goal is to ensure that customer issues are handled efficiently, professionally, and with clear communication.

You will also be responsible for developing and maintaining CheckProof Academy and other learning resources that help customers succeed with the platform.

Responsibilities include:

• Maintaining and improving the CheckProof Academy and knowledge base

• Creating tutorials, guides, and help documentation

• Updating learning materials when new product features are released

• Ensuring documentation reflects real customer needs and questions

• Supporting Customer Success with product knowledge materials

This role also contributes to improving how we support customers as the company grows.

Responsibilities include:

• Identifying recurring customer questions and improvement opportunities

• Helping develop better support processes and workflows

• Providing structured feedback to Product and Engineering

• Highlighting usability issues or documentation gaps

• Experience in SaaS customer support or customer success is a plus

• Experience working with support tools and ticketing systems

• Strong product understanding and technical curiosity

• Experience creating knowledge base articles or help documentation

• Strong written and verbal communication skills in both Swedish and English, as we work with customers around the world

Nice to have:

• Experience working in a growing SaaS company

• Experience with customer education platforms or learning systems

• Experience collaborating with product and engineering teams

Join a team that’s not just about work, but about making a difference. Creativity and innovation are part of our DNA.

We’re scaling fast, and you will have the opportunity to shape how CheckProof supports customers globally.

Hybrid setup in Stockholm with a strong focus on work-life balance.

If you are passionate about customer experience, enjoy solving problems, and want to help build world-class customer support in a fast-growing SaaS company, we’d love to hear from you.

We are handling applications on an ongoing basis, so the position may be filled before the final application date.

• Submit your resume for review

• Phone interview with our recruiter

• Digital interview with recruiting manager

• Complete personality and logic tests

• Interview at our office in Täby

• Final step: references and full assessment

CheckProof is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.