Arbetsbeskrivning

Deputy Travel Care Operations Manager is responsible for day-to-day management of the operations in Torrevieja under the supervision of the Travel Care Operations Manager in Spain, including the management of the service delivery according to agreements and contracts.

The role reports to Travel Care Operations Manager in Spain.

Responsibilities

• Day-to-day management of the Viking Travel Care contact center (TC operations) in Torrevieja, according to Travel Care’s standard operating procedures and as instructed by Travel Assistance Operations Manager.
• Ensure that TC adheres to processes and procedures and deliver high quality services according to commitments and contracts.
• Leads by actively building and developing high performing teams and individual
• Guidance, support and coaching of the team leaders and supervisors.
• Plan for the right resources and competences
• Recruitment, on- and offboarding of staff
• Ensure a safe, secure, and legal work environment.
• Participate and contribute to projects and processes aiming at development of Travel Care services, including IT development.
• Regular updates to the Travel Care Operation Manager.
• Secure customer implementation in relations to new processes, services or customers
• Act as a substitute for the Travel Care Operation Manager during holidays and similar.
• Responsibilities might be adjusted based on the competences of the chosen candidate.

Qualifications

• Relevant higher education, preferably from one of the industries like insurance, customer relations, international topics, travel sector, health sector, law.
• Experience from travel assistance services or travel insurance industry
• Leadership experience, preferably from call center, assistance center, or related environment
• Skills in building and developing teams and individuals
• Fluency in English, both written and spoken
• Fluency in either a Nordic language or Spanish
• Additional languages are a plus

Personal traits

• Good leadership skills
• Passion for helping people
• Independent and structured
• Entrepreneurial mindset; gets things done
• Clear communicator and a good people manager
• Solution-focused with a flexible mindset
• Thrives in a hectic environment

Employment type

• Fulltime.

Workplace

• Torrevieja in Spain.

Start date

• As soon as possible / To be agreed.

Application deadline

29 March 2026. Applications will be evaluated continuously so please apply at earliest convenience.

If you have any questions, you are welcome to contact

Antti Nuoranne, CCO Growth, e-mail: [email protected]