Arbetsbeskrivning

Are you an engaged and solution-oriented professional? Do you have experience in Customer Success? Would you like to join a strong team of experts where collaboration is key? Then this could be the role for you! Apply today!

TicTac Learn is looking for a Customer Success Manager to join our dynamic team, with this role based in Malmö. In this position, you will be the central point of contact for our customers, collaborating closely with Sales and the Customer Success team. You will take ownership of client relationships after purchase and guide them through an exciting digital learning journey, helping them get the most value from our solutions.

Key Responsibilities

• Serve as a primary point of contact for customers, supporting them throughout their journey and ensuring a positive experience with our solutions
• Build strong customer relationships and maintain regular communication to support customer health and long-term success
• Guide customers during onboarding and adoption phases, helping them get the most value from our platforms
• Provide support via helpdesk and customer service channels, coordinating internally when needed
• Act as a bridge between customers, Sales, and internal teams to ensure alignment, resolve issues, and drive successful outcomes
• Contribute to the development of engaging learning content and customer enablement materials using tools such as Articulate and Vyond

What We Are Looking For

• Experience in Customer Success, support, or another client-facing role
• Excellent communication and relationship-building skills
• Experience leading client meetings and training sessions
• Technical understanding and curiosity, with a willingness to learn new tools and technologies
• Fluency in Swedish and English (both written and spoken). Additional Nordic languages are a plus
• A collaborative mindset with a “can-do” attitude, strong organizational skills, and the ability to handle multiple priorities in a fast-paced environment

What TicTac Learn Offer

• A key role in a growing company
• The opportunity to impact customers’ success
• Hybrid work model with a base in Malmö
• Engaged colleagues across Product, Tech, and Customer Success
• A culture built on curiosity, collaboration, and learning

About TicTac LearnTicTac Learn is a full-service provider of e-learning and digital learning solutions, helping organizations leverage technology to create effective and engaging learning experiences. Our offerings include e-learning courses, authoring tools, and learning platforms designed to help clients reach their learning goals and full potential.

With offices in Malmö and Berlin, we are an international company focused on innovation and customer satisfaction, supporting over 1 million users across five continents.

Interested and Want to Learn More?This recruitment is conducted in collaboration with the recruitment agency Jobway. For questions, please contact Celina Sundberg at [email protected]. We review applications on a rolling basis, so the position may be filled before the application deadline. All applications are treated confidentially.