Arbetsbeskrivning

The role:

The proximity of our IT services to the business in the countries is a key factor of success for Securitas. As we continue our transformation toward a more unified and Divisional-driven IT organization, we are now recruiting a Service Delivery Owner for Applications and the Service Management Office (SMO).

You will report to the Director of Cluster North who is responsible for the following countries: Denmark, Sweden, Finland, Norway, UK, Ireland and France.

Main tasks

Within Securitas our IT landscape is transforming, we are transitioning from a decentralized IT landscape to a Divisional-driven setup. In this new model, Divisional solutions and applications (ERP, HCM, Workforce Management, Guard Reporting, etc.) must work seamlessly with local applications and integrations.

To support this evolution, we are seeking a strong, business-focused professional to take on a dual role:

• Full Application Service Delivery Owner for Sweden

• Full owner of the Swedish Service Management Office (SMO)

As you establish a solid foundation in Sweden, your remit will expand across the entire Cluster North, taking on a more tactical and strategic role, driving harmonization, alignment, and long-term roadmaps in line with Divisional strategy.

Key Responsibilities

Application Service Delivery (Sweden – Full Ownership)

• End-to-end responsibility for Swedish application services.

• Ensure availability, performance, compliance, and user satisfaction.

• Manage incidents, problems, changes, and releases in line with ITSM processes.

• Lead service reviews, governance routines, and vendor interactions.

• Implement and track service improvements and KPIs.

• Ensure accurate documentation, configuration items, and service definitions.

Service Management Office (Sweden – Full Ownership)

• Manage and coordinate assigned Service Team and work actively to improve team performance and collaboration.

• Accountable and responsible for developing and maintain service(s) roadmap for the SMO function.

• Participate in the Change Advisory Board (CAB) to control quality and timing of service releases for business continuity and participate in the Cluster IS/IT Portfolio Steering Committee.

• Contribute to ITSM process development, governance, and optimization in alignment with Divisional SMO.

• Support reporting, metrics, service reviews, and performance dashboards. Responsible for defining and ensuring business and user centric KPI’s, OLA’s and SLAs for service operations.

• Drive adoption of consistent service management practices across countries.

• Act as a bridge between operations, application teams, and service governance functions.

• Take the ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders and post incident review.

Cluster Expansion (Tactical/Strategic Role)

• Support alignment and harmonization of application services and SMO across countries.

• Participate in defining crosscountry roadmaps, standards, and integration approaches.

• Lead or contribute to local projects and service improvement initiatives.

• Serve as a trusted advisor to the wider cluster and to the division.

• Help build scalable and repeatable service structures for the cluster.

Key Personal skills

• Relevant experience from building, developing, and managing IT service management in an international environment.

• Experienced in application management, service delivery, and ITSM frameworks.

• Skilled at balancing hands‑on operational work with process and strategic thinking.

• Ability to define requirements, solutions, and implement new technology and processes while ensuring proper security, risk mitigation, compliance, and regulatory statutes are met.

• Understanding of technology directions, trends, and strategic business impacts. Strong proficiency in lean process management, technology evaluation processes and decision making.

• Working cross functional including geographies.

• Passion for great customer – end user services, scalability, security, and agility.

• Excellent capabilities to engage and motivate your team and people around you.

• Prestige-less and pragmatic approach to problem-solving.

• Strong communicator who builds relationships across functions and countries.

Requirements

• Minimum 5 years experiences of relevant application delivery and services management.

• Minimum 5 years leadership linked to team management and delivery in a cross-functional and geography set-up.

• High level of competence linked to application set-up, technology, and enterprise architecture.

• B.Sc. in Computer Science, business, and administration (or equal job experience).

Languages

• Swedish Mandatory.

• English Fluent.