Arbetsbeskrivning

Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Team Leader in Barcelona, you will be part of our team of game-changers who are powering the brands of the future across industries including tech, finance, travel, fashion, healthcare, and more. Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within. That’s why we offer a range of FREE Learning and Leadership Development programs designed to help you grow and develop your leadership career. What you will do in this role Supervise the day-to-day operations of a team of call center associates, including monitoring performance, attendance, and productivity. Provide regular coaching and feedback to team members to ensure performance metrics and KPIs are achieved. Identify performance issues, create improvement action plans, and implement corrective actions when necessary. Ensure the team consistently delivers high-quality service that meets contractual KPIs and operational goals. Handle escalated customer cases and provide subject matter expertise when additional support is required. Lead team meetings and activities, communicate updates and expectations clearly, and promote a positive and engaging team environment aligned with company values. Your qualifications Fluent in English. Experience in customer service, call center operations, or a similar leadership role (2–4 years preferred). Strong leadership, coaching, and mentoring skills with the ability to motivate and develop team members. Excellent communication and organizational skills, both written and verbal. Ability to prioritize tasks, manage multiple responsibilities, and work effectively under pressure. Proactive, results-driven mindset with the ability to lead teams to meet performance targets. What’s in it for you Full-time schedule: Monday to Friday, 09:00–18:00 Hybrid role in Barcelona Salary: €25,000 gross/year + up to €6,000 bonus + private medical insurance Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you'll be working on Career development programs and specialized courses Experience the best version of you! If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.  R1708818  Required language: English