Arbetsbeskrivning

We are Ascentic, a Swe-Lankan Software development partner in Colombo. Founded in 2017 to support Swedish clients with their software needs we have quickly scaled up into a stable, yet still growing, teenage company. Today, we are over 110 geeky, fun-loving, and ambitious Ascenders, working together to create the best workplace in Sri Lanka. We are now expanding our business in Sweden and are looking for a Technical Support Engineer & Operations Lead to join our team in Sweden. This role is critical for ensuring the reliability of our financial messaging infrastructure and leading the technical success of our clients.

Our Dream Hire

• Confidence in leading the monitoring of event-driven architectures, specifically utilizing AWS Dead Letter Queues (DLQ) to ensure zero data loss.
• Deep understanding of the SDLC, with the engineering capability to perform Root Cause Analysis (RCA) on message backouts and guide development teams on technical resolutions.
• Mastery in requirements engineering, accurately documenting new client requirements and technical specifications to ensure high-quality product deliveries.
• Track record of leading technical client onboarding, ensuring a seamless transition for new partners onto the PEPPOL platform.
• Proactive identification of opportunities to enhance operational support, quality assurance, and system monitoring capabilities.
• Strong critical thinking and problem-solving skills, particularly when navigating complex financial data flows and service provider dependencies.
• Solid interpersonal and communication skills, with the ability to manage customer relations and provide "trusted advice" to stakeholders.

Prefered Qualifications

• 5+ years of experience in Technical Support Engineering, Systems Operations, or a related field.
• Bachelor’s degree in Computer Science or a related technical field.
• Professional certification (such as AWS Certified Cloud Practitioner or ISTQB) is a significant advantage.
• Direct experience in the FinTech or Healthcare sectors, particularly with PEPPOL standards and electronic document exchange

What you’ll do

• Act as the primary engineer for production environment monitoring, identifying and resolving AWS queue issues before they impact financial transactions.
• Lead the technical onboarding journey for new clients, serving as the primary engineering contact from setup to production.
• Document and govern new requirements, acting as the bridge between client needs and the engineering team to meet quality standards.
• Coordinate with third-party service providers to troubleshoot and resolve external technical issues affecting our ecosystem.
• Provide consultancy and technical support across projects regarding manual and automated monitoring processes.
• Stay updated on industry trends (QA, FinTech, and Cloud) to advocate for continuous improvement of self and the team.