Arbetsbeskrivning

David Kennedy Recruitment is working with a fast-growing tech company providing innovative tools and services to global online marketplaces. They are seeking to onboard an Swedish speaking Customer Support Agent for their Malta office. Position: Customer Support Agent Location: Malta (Hybrid) Employment type: Full-time Remuneration: Base salary. About the role. We're looking for a dynamic and experienced Customer Support Agent (Swedish). You will become part of a fast-growing tech organisation supporting global online marketplaces, where customer support and moderation play a central role in platform integrity and user experience. Career growth is a genuine priority, with many leaders progressing internally from this team. DUTIES AND RESPONSIBILITIES: Manage customer enquiries via email, delivering professional, empathetic, and solution-focused support Follow internal communication standards, workflows, and operational procedures Review cases carefully and make decisions aligned with platform policies and moderation guidelines Support a safe and positive user experience by maintaining quality and accuracy in every interaction. REQUIREMENTS: Native / fluent in Swedish both verbal and written. Fluent in English (minimum B2 level) Strong attention to detail and ability to work independently Comfortable making decisions in a fast-paced, evolving environment Empathetic mindset with an interest in online safety and digital communities Interest in technology, digital platforms, or the sharing economy is advantageous Previous experience in customer support, moderation, or online services is beneficial. BENEFITS: Biannual team performance bonus and structured career development opportunities Hybrid working model combining home and modern office environment in Malta Complimentary office transport from selected locations Private health insurance after probation and annual eye test with vision vouchers Employee discounts on gyms, taxis, and selected retail outlets Free English language classes and ongoing professional development Office refreshments, wellbeing initiatives, and an inclusive international workplace culture.