Arbetsbeskrivning

Avaron AB is a growing consultancy that matches your expertise with the market's most interesting assignments, offering a platform where your professional development is central.

You will work as an Onsite Support Technician in a global powertrain and manufacturing environment, supporting employees with day-to-day technical challenges. The role is hands-on and service-focused, acting as an important interface between end users and the digital services they rely on. You will handle incidents and requests that require onsite presence, while also providing remote support via remote support tools and collaborating with other teams for deeper troubleshooting.

The assignment covers a broad technical scope across both hardware and software, with a strong focus on stable delivery and continuous improvement of the end-user support experience.

• Provide onsite enterprise support for hardware and software-related issues
• Handle incidents and service requests, driving them through to resolution
• Provide remote support using remote support tools when appropriate
• Support conference rooms, including setup and troubleshooting of AV equipment
• Onboard new employees and ensure a smooth start with workplace IT
• Manage printer solutions and provide printer-related support
• Participate in service improvements and development within enterprise support
• Collaborate with OEM stakeholders and internal product teams as needed

• Proficiency in supporting Windows 10/11, macOS, iOS, and Android
• Experience with cloud services, Office 365, and Azure
• Experience in onsite enterprise hardware and software support, including AV equipment
• Experience with conference room setup and support
• Experience managing printer solutions, including server, print management and Device Control Center
• Experience with ServiceNow (Incident, Request, Change and Problem management)
• Understanding of DevOps, IT operations, and security lifecycle
• Expertise in Intune, end-user experience, and network services
• Ability to handle high-priority requests and escalate issues when needed
• Ability to troubleshoot and service technical equipment
• Willingness to work in a remote desktop environment and use own equipment when necessary

• Experience contributing to knowledge base improvements and incident analysis

Selections are made on an ongoing basis, so we recommend that you apply as soon as possible.