Arbetsbeskrivning

Poker Enthusiast!

Do you have a strong understanding of poker and enjoy working close to live operations?

We are looking for a Poker Specialist to join Relax Gaming and take an important operational role in supporting our poker platform. This is a hands-on position where you will be involved in incident handling, issue investigation, stakeholder communication, and continuous improvements across our poker operations.

The role requires flexibility, including evenings and occasional non-standard hours, as online poker runs around the clock.

In this role, you will:

• Act as a key operational point of contact for poker-related matters
• Monitor, manage, and communicate incidents in a structured and timely manner
• Assess, reproduce, and report bugs through internal ticketing systems
• Follow up on incidents to ensure proper resolution and documentation
• Collaborate closely with Poker Operations Managers, QA, and Fraud Prevention
• Support QA and testing processes when needed
• Educate and support partner teams on poker-related topics
• Contribute to process improvements to enhance platform stability and efficiency

Requirements

• Advanced knowledge of poker (formats, rules, player behavior, edge cases)
• Strong analytical and problem-solving skills
• Excellent communication skills in English (written and spoken)
• Structured, detail-oriented way of working
• Ability to stay calm and focused in time-sensitive situations
• Availability to work flexible hours, including evenings

Nice to have

• Experience from the iGaming industry
• Experience using AI tools or automation in daily work
• Familiarity with databases such as SQL or MongoDB
• Previous exposure to QA or testing environments

Who you are

You have a genuine interest in poker and understand how the game works beyond the basics. You’re comfortable working in an operational environment where priorities can shift quickly.

You take ownership of tasks and follow through. When something doesn’t look right, you investigate. When an incident occurs, you stay calm and communicate clearly.

You are collaborative and service-minded, but also structured and independent in your way of working. You enjoy problem-solving and continuously look for smarter ways of working.

Life at Relax

Are you ready to join a creative, forward-thinking team shaping the future of iGaming?

At Relax, we value curiosity, diversity, and the courage to challenge limits. With 350+ colleagues across 10+ locations, we combine stability with constant evolution, driven by passion and teamwork.

Relax offers an environment where you can grow, learn, and make real impact. Collaboration is central to how we work, and our success comes from the talent and dedication of our people.

If you’re motivated by quality, results, and meaningful connections, you’ll fit right in. No matter where you’re based, you’ll find the same supportive, respectful, and ambitious spirit that defines Relax Gaming.

About Relax Gaming

Relax Gaming Group was founded in 2010 with the goal of simplifying B2B content delivery for the modern iGaming landscape. With business simplicity and collaboration central to its ethos. Via a quick one-time integration, Relax Gaming now provides access to a roster of 4,000+ casino games to 1,000+ operator brands with a diverse range of proprietary products, including Poker, Bingo, and it's own extensive slot portfolio. High-quality aggregated content from multiple partner studios, is

provided through its selected Silver Bullet (commercially represented) and Powered By Relax (commercially independent) partners.