Arbetsbeskrivning

Service Manager – COMSYS AB, Lund

Join a fast-growing technology company shaping the future of power quality solutions

At Comsys, we develop advanced power quality solutions that help industries, utilities, and infrastructure providers build reliable and sustainable electrical systems. With a strong engineering heritage, a collaborative culture, and ambitious growth plans for 2026–2028, we are now looking for a Service Manager to strengthen our service organization.

This is a unique opportunity to combine hands-on technical work with leadership, structure building, and customer-facing project management in a global, high-tech environment.

www.comsys.se

Your Role

As Service Manager, you will play a key role in ensuring the highest level of service for Comsys products, partners, and end customers. You will act as the bridge between customers, service operations, and R&D, while also leading customer-related projects.

The role is both strategic and hands-on. You enjoy working practically in the field while also creating structure, processes, and workflows that develop and scale the service organization. As Comsys grows, you will contribute to maintaining excellence in Comsys service. You will actively help build and develop the service team.

Comsys is a company built around our core values: Commitment, Collaboration, and Community. As a team, and with a high level of dedication, we are Comsys. You will be part of the Comsys Sales organization and report to the Head of Sales and Service.

This role includes travel, approximately up to 30 days per year, primarily to customer sites and partner locations.

In this role, you will

• Ensure high customer satisfaction through excellent service delivery • Support customers with startup, commissioning, and troubleshooting of Comsys products • Act as project manager for service-related tasks and customer projects • Plan, coordinate, and lead training sessions for international customers and partners (on-site and online) • Develop and implement service procedures, processes, and workflows to improve efficiency and customer experience • Provide technical support to sales and collaborate with R&D on product improvements based on field feedback • Work in CRM, service management, and ERP systems • Handle customer support requests via service channels and participate in customer events, training sessions, and trade fairs • Follow internal processes and approval routines

Who You Are

We believe you are a technically skilled, structured, and customer-oriented professional who thrives in a dynamic environment. You enjoy taking responsibility, working independently, and leading others. You like combining hands-on technical work with creating structure and improving how things are done.

You also have experience working with digital tools and enjoy using modern systems to streamline service operations, such as:

• Freshdesk or similar ticketing/service management systems • Business Central or other ERP/business systems • CRM tools and digital documentation platforms

We believe you have

• At least 5 years of experience as a service technician or in a similar technical role • 1–3 years in a coordinating or lead role, such as senior technician, team lead, or technical coordinator • Experience in power electronics, industrial automation, or related technical domains (preferred) • Strong communication skills in English (Swedish is a plus)

Why join Comsys?

• Be part of a growing technology company with strong ambitions and global reach • Work with advanced power quality and energy solutions • Influence both technical development and service strategy • A collaborative, engineering-driven culture with short decision paths • Opportunities to help build a growing service team • A role with technical depth and leadership responsibility

Recruitment Process

COMSYS AB is partnering with Jenny Månsson at Radeptus for this recruitment.

Selection and interviews are conducted on an ongoing basis, and the process will conclude as soon as the right candidate is found. We encourage you to apply as soon as possible.

Questions about the role or process: Jenny Månsson 📧 [email protected] 📞 +46 703 318 506