Arbetsbeskrivning

Do you love building relationships and do you have a passion for fashion? As a Danish-speaking Customer Service Representative, you’ll have the opportunity to help customers, resolve issues, and provide world-class service – all while working remotely from Sweden or from our office in Borås. Sounds interesting? Join Transcom and start your journey today!

What’s in it for YOU!

• Security: We have a collective agreement ensuring fair terms and a secure contract.

• Flexibility: Opportunity to work fully remote within Sweden or from our modern office in Borås.

• Benefits: Rikskortet (subsidized lunch) to save money in your daily life, and a wellness allowance (Friskvårdsbidrag) as we care about your health.

• Career: No ambition is too big. 90% of our managers and leaders started their journey on the phone – we focus on internal promotion.

• Paid training: We provide you with the right tools and prerequisites to succeed in your role from day one.

Your role as a Danish-speaking Customer Service Representative

Become the face of our client – an international company within the fashion industry with a focus on quality and customer service. In this role, you will:

• Deliver a world-class customer experience by handling queries regarding online orders, deliveries, and returns in a timely and accurate way;

• Communicate effectively and professionally via phone, email, chat, and social media;

• Handle written inquiries in Norwegian and contribute to the team's success by sharing knowledge with colleagues.

• Opening hours: Monday– Friday 08: 00–18:00, Saturdays 09: 00–15:00 (shifts are scheduled within these hours). Sundays closed.

Who are you?

To be successful in this role, we see that the following matches your profile:

• Fluent in Danish (speaking and writing, native level or C1) and a good understanding of written Norwegian

• Strong communication skills and interpersonal abilities such as empathy and listening;

• You have strong technical aptitude and find it easy to learn new systems and digital tools

• You absorb information quickly and adapt easily to changing circumstances

• A positive attitude and a passion for delivering a first-class customer experience – you believe the customer deserves more than just support.

In order to work from home, you will need to have:

• A stable internet connection of at least 10 Mbps (fiber/cable).

• A quiet and suitable working environment at home.

About Transcom

Transcom is a global specialist in customer service and customer satisfaction through our extensive network of 90 contact centers in 29 countries and 33 languages. We are driven by innovation and have a passion for helping people solve problems. We are also one of Sweden’s largest employers of young people. At Transcom, we are committed. To our clients and to each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Being recognized for working hard, being a team player, and supporting others. Contributing to positive and lasting change in their team and community. That’s exactly how we are at Transcom. Here, we care about each other. You are included, just as you are, from day one. With the right mindset, there is no limit to how far we can go together.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."