Arbetsbeskrivning

Concentrix is ​​a global company specializing in technology and services that support the brands of the future in more than 70 countries. With some of the world's largest and leading brands in our customer base, the chances are that you have already interacted with one of our 440,000 colleagues at Concentrix. Our employees deliver exceptional customer service to our clients' customers, helping them grow their businesses and build great relationships with their customers.

If you are looking to be inspired and grow in your career, we encourage you to apply for the role of Travel Consultant for our brand new client SAS, and to join a network of employees worldwide. You will be part of the team that creates exceptional customer service experiences for SAS's private customers. In this role, you will work from our office in Helsingborg, Sweden.

About the role

Your daily work will be to best support SAS's Norwegian private customers with matters regarding flight bookings, payments and online service, to name a few. You will also receive updates and share information about flight times, available destinations, information about special requirements (travelers in wheelchairs, traveling with pets, etc.). Furthermore, you are an expert in planning and proposing smart solutions to customers in difficult situations such as canceled or rebooked flights, delays or changes in the schedule. You will also help with payments and refunds. Customer support will be provided via phone and chat.

To thrive in this role

We are looking for someone who is an excellent listener, proactive and willing to always strive to create an exceptional customer experience. You are naturally positive and energetic and balance professionalism with personality and commitment. You are good at expressing and explaining yourself verbally as well as in writing. You enjoy working independently and are flexible in relation to changes in your work. Stress tolerance is a crucial trait to thrive in this role.

You are fluent in Norwegian (C1) and English (B2) both spoken and written

You are available to work during the customer service center's opening hours, which are Monday-Friday 07: 00-19:15 and weekends 09:00-18:15.

You can work on-site from our office in Helsingborg

You are at least 18 years old

You have good computer skills

Experience from customer service and/or tourism is an advantage

What we offer

We will ensure that you have the best opportunities to succeed in this role by offering a 7-week training, where practical training and practical tasks are given so that you are ready to handle cases on your own. You will work with modern equipment and support staff to help you develop into an excellent customer representative. Furthermore, you will be given feedback at regular intervals to help you with further development. At Concentrix, there is always a career path for those who are willing, with almost 80% of our team leaders actually being promoted internally!

Training period of a total of 7 weeks

Collective agreement with the "Union"

The opportunity to start something completely new together with committed colleagues

Good collective relations with an office in the city center

25 paid vacation days per year, an annual wellness grant of 3500 sek in addition to other benefits

Internal career programs

About the job

Start date: 13/04/2026

Contract type: Permanent contract, full-time, with a 6-month probationary period

Working hours: Monday Friday: 07:00-19:00 and weekends: 09:00-18:00 (Your work shifts will be within these opening hours, 40 hours/week).

Location: Concentrix's office in Helsingborg, Rönnowsgatan 8.

Does this sound interesting to you? Interviews and hiring processes start immediately, so apply today! We look forward to your application!