Arbetsbeskrivning

TP Nordic is now looking for Finnish-speaking customer service representatives to join its team in Stockholm. You will work in customer service for a well-known technology company operating in the financial sector – in a secure, pleasant, and developing work environment.

The start date is planned for mid-March.

You will work in a team serving customers of a well-known technology company in the financial sector.

Do you enjoy customer service and feel comfortable interacting with people and solving problems? Do you speak fluent Finnish? In that case, we definitely want to hear from you!

What we offer you:

• Plenty of opportunities for development
• Staff events, competitions, and other fun activities
• A cheerful and inspiring work environment with great colleagues
• Occupational health benefits, an Edenred card, and other benefits
• Salary according to the collective agreement
• Full-time employment
• Paid training at the beginning of employment

About the role:

📞 The position is full-time and includes answering incoming calls where you analyze customers’ situations and resolve them quickly, with commitment and a customer-oriented approach.

💻 Previous experience with different software and the ability to manage multiple tasks simultaneously are considered an advantage.

⏳ Through this role, you will have excellent opportunities to develop your skills in problem-solving, clear communication, goal-oriented work, and strong teamwork – all valuable qualities for the future!

🏙️ You will work at our office in Stockholm.

Opening hours:

Monday– Friday: 08:00–20:00

We are looking for someone who:

• Has completed upper secondary school
• Takes customer service seriously, enjoys interacting with people via phone and email, and wants to make everyday life easier for others
• Has good IT skills
• Speaks and writes fluent Finnish and English
• Swedish language skills are not a requirement but are considered an advantage

You are calm, mature, and genuinely interested in helping others. You have empathy, which helps you put yourself in other people’s situations. The desire to exceed our customers’ expectations guides our daily work, and we hope your passion is to do a little more than required. You appreciate an energetic work environment and see problems as exciting challenges. Swedish language skills are not a requirement, but they are considered an advantage.

The recruitment process includes a mandatory background check for all applicants, and completion of upper secondary school is a requirement. During the recruitment process, you will complete various aptitude tests. Please note that recruitment is ongoing during the application period, so the process may close before the deadline if all positions are filled.

IMPORTANT INFORMATION

After applying for the position, you will receive a link to a digital interview conducted by the chatbot Hubert. The interview takes approximately 10–15 minutes. We ask that you complete the interview within 48 hours to ensure a smooth recruitment process. You can read this article before the interview for tips and guidance:

https://my.hubert.ai/advice-before-hubert-interview/fi-fi

The purpose of the Hubert interview is to give all applicants the opportunity to tell us more about themselves and to ensure that all applicants are assessed fairly – regardless of gender, age, or ethnicity.