Arbetsbeskrivning

We at TP are now looking for Danish-speaking customer service representatives to join our team in Stockholm!

You will become part of a team that supports customers for a well-known technology company within the financial sector.

Do you thrive in service roles and have a talent for customer contact and problem-solving? Do you speak fluent Danish? Then we would very much like to hear from you!

The start date is planned for mid-March.

What we offer you:

• Good internal development opportunities
• Staff events, activities, and fun competitions
• An exciting and attractive workplace with fantastic colleagues and a positive work culture
• Health benefits, an Edenred card, and other employee benefits
• Salary in accordance with the applicable collective agreement
• The positions are full-time
• Paid training at the start

About the position:

📞 The position is full-time and involves handling incoming calls, where you analyze customers’ issues and resolve them quickly, with engagement and in an educational manner.

💻 It is an advantage if you have experience with different software systems and thrive in a multitasking environment.

⏳ Through this role, you will have great opportunities to develop your skills in problem-solving, clear communication, goal-oriented work, and effective collaboration with colleagues – valuable experience for the future.

🏙️ You will work from our office in Stockholm.

Opening hours:

Monday– Friday: 08:00–20:00

We are looking for someone who:

• Has completed upper secondary school with a full diploma
• Takes service seriously, thrives in customer contact via phone and email, and wants to make everyday life easier for others
• Has good IT skills
• Speaks and writes fluent Danish and English
• Swedish language skills are an advantage, but not a requirement

As a person, you remain calm in stressful situations, are mature, and have a natural interest in helping others. You possess strong empathy, which enables you to put yourself in the customer’s position. Exceeding customer expectations is a central part of our work, and we hope you are motivated by going the extra mile. You thrive in an energetic work environment and see challenges as exciting opportunities.

As part of the recruitment process, we conduct mandatory background checks, and a completed upper secondary education is required. It is also a requirement that you speak fluent Danish and English, both written and spoken. As part of the process, you will complete various skills tests. Please note that recruitment is ongoing and may be closed before the application deadline if all positions are filled.

IMPORTANT INFORMATION

After applying for the position, you will gain access to a digital interview with the chatbot Hubert, which takes approximately 10–15 minutes. We kindly ask that you complete the interview within 48 hours so you can quickly proceed in the process. Please feel free to read this article before the interview for tips and guidance:

https://my.hubert.ai/advice-before-hubert-interview/da-dk

The purpose of the Hubert interview is to give all candidates the opportunity to share more about themselves and to ensure that all candidates are assessed in the same way – regardless of gender, age, or ethnicity.

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